Employee Relations Manager
About the role
In this role, you will own Zoom's employee relations function end to end, from leading complex workplace investigations to building the manager enablement programs that prevent issues before they escalate. You will serve as a trusted advisor to business leaders and People Business Partners across all US locations, bringing both legal grounding and sound judgment to the most sensitive situations the organization faces. Day to day, the work spans performance documentation, investigation management, compliance training design, and systemic trend analysis, all in service of building a workplace where employees and teams can do their best work.
About the team
Our People team delivers strategic HR solutions that enable business performance and employee growth, partnering closely across People Business Partners, Legal, and business leaders to navigate the organization's most complex challenges. We exist to build trust, ensure compliance, and create the conditions where people and teams can thrive at scale. Our work sits at the intersection of compliance, culture, and care.
Responsibilities
- Lead end-to-end workplace investigations across all US jurisdictions, partnering with Legal and People Business Partners to assess risk, document findings, and drive resolution.
- Manage the Performance Improvement Plan lifecycle, ensuring documentation quality, timeline adherence, and consistent application across the organization.
- Coach managers on performance documentation, difficult conversations, and accountability practices that prevent escalation and support employee development.
- Design and deliver manager enablement programs on feedback, performance management,