Employee Relations Manager

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers, reducing the complexity of AI development. Our GPU cloud supports technical capabilities and strategic outcomes including cost management, rapid innovation, and environmental responsibility. We work with relentless innovation, ownership, and accountability. As an Nscaler, you'll build trust through openness and transparency while contributing to the technology that powers the future.

About the role

The Employee Relations Manager is a trusted advisor to managers and employees on workplace conduct, conflict, and compliance. You'll own an end-to-end employee relations caseload: coaching leaders through complex people issues, leading impartial investigations, and helping ensure our policies and practices are fair and consistent to promote a positive workplace culture.

Responsibilities

• Serve as the primary contact for employee relations matters, managing complaints, conflicts, and disciplinary issues from intake through resolution.
• Conduct prompt, thorough, and impartial investigations into allegations of misconduct, harassment, discrimination, retaliation, and policy violations; document findings and recommend appropriate corrective action.
• Advise employees and managers on interpreting and applying company policies, procedures, and applicable employment law, with guidance from the employment legal team.
• Lead or contribute to organization-wide employee relations programs and initiatives, including organizational change, redundancy, and transformation activity involving multiple stakeholders.
• Coach people managers through performance management, progressive discipline, performance improvement plans, and difficult conversations.
• Partner with People Partners and leadership to resolve complex, escalated, or sensitive employee issues.
• Build manager capability through proactive guidance and training.
• Working with Legal, help ensure compliance with applicable local employment laws and regulations, monitoring legislative changes and updating policies and practices accordingly.
• Develop, review, and revise People policies and employee relations procedures.
• Partner with Legal and outside employment counsel on high-risk matters.
• Manage terminations, offboarding, and reductions in force in a legally compliant, consistent, and respectful way.
• Facilitate mediation and conflict-resolution sessions between individuals or teams, working toward durable and fair outcomes.
• Identify and address interpersonal or cultural issues before they escalate.
• Track, analyze, and report on employee relations trends, metrics, and case outcomes; identify root causes and recommend proactive interventions.
• Design and deliver training for managers and employees on anti-harassment, code of conduct, respectful workplace, and investigation best practices in partnership with the Compliance team.
• Contribute to a positive, inclusive, and engaged workplace culture.

Requirements

• Proven employee relations experience with the ability to execute independently while contributing to a broader global