Employee Relations Manager

Come join our amazing team and work a hybrid schedule in our Westfield, IN office!

About the role

Advise and counsel functional business leaders on strategic human resources activities including performance management, employee relations, coaching, training, conflict resolution, and interpretation of employment policies and practices at the assigned site. Partner with business managers to recommend, develop, and execute human resources strategies to achieve business goals.

Responsibilities

• Resolve employee relations issues by conferring with managers on complex and highly sensitive issues.
• Apply fundamental knowledge of human resources principles to provide day-to-day support to functional business units.
• Liaise with various human resources partners: Recruiting, Compensation, Payroll, and Organizational Design and Training.
• Assist with the execution of human resources initiatives in support of strategic business objectives, including succession planning, high-potential programs, high-volume new hiring, and onboarding.
• Provide consultation, guidance, and coaching to managers on proper handling of employee relations matters, conflict resolution, delivering and documenting performance feedback, and understanding employment policies and practices.
• Ensure consistent interpretation and application of employment policies and practices.
• Resolve escalated employee relations issues effectively and with appropriate care and urgency.
• Deliver coaching and counseling to employees at all levels with a process improvement mindset to increase effectiveness and efficiency.
• Build strong partnerships to foster trust and accountability with employees and business leaders.
• Handle leave of absence discussions, work accommodations, workers compensation, and desk ergonomic improvements.
• Back up other Employee Relations Managers at other sites as needed.
• Facilitate training sessions for managers, associates, and other Human Resources-related training.
• Perform other duties as assigned.

Requirements

• High School diploma or equivalent required; Bachelor’s degree in Human Resources or related field preferred.
• Six (6) or more years of related senior or exempt-level human resources experience, with a heavy emphasis on project management, employee relations issues, and leave of absences.
• Mortgage industry experience preferred.
• Human Resources Certification (PHR) and/or Senior Human Resources Certification (SPHR) preferred.

About the company

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions, and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, providing a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle.

Benefits

• Comprehensive healthcare plans for you and your family.
• Discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses.
• Educational reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

Pay

The target pay range for this position is $90,000–$105,000 plus an annual bonus.