Employee Relations Director

Club Location: Arcis Golf - Corporate Office - Dallas, TX

About the role

The Employee Relations (ER) Director is responsible for developing, implementing, and overseeing employee relations strategies, policies, and programs to ensure a positive, equitable, and compliant work environment for our diverse workforce across the United States. This role supervises two Employee Relations Managers and as a team they partner with HR leadership, club managers, and employees to resolve complex employee relations issues, foster employee engagement, and minimize organizational risk.

Responsibilities

• Serve as the subject matter expert on employee relations matters, advising HR leaders, managers, and employees.
• Develop and implement proactive strategies to address workplace issues, improve engagement, and foster a positive culture.
• Oversee the company’s employee relations framework, ensuring alignment with organizational goals and values.
• Promote a culture of inclusivity, trust, and accountability through ongoing communication and education initiatives.
• Lead and conduct fair, thorough, and timely investigations into complex employee complaints, including allegations of harassment, discrimination, workplace misconduct, and policy violations.
• Partner with Legal, Compliance, and HR teams to assess risk and recommend appropriate actions based on findings.
• Guide managers on handling employee conflicts, ensuring consistent application of company policies and best practices.
• Partner with Operations and Corporate leadership to map talent for critical roles and create development and succession plans.
• Partner with managers and HR teams to address performance issues, implement performance improvement plans (PIPs), and ensure clear, constructive feedback is provided to employees.
• Coach leaders on effective communication, conflict resolution, and employee development to build strong, trust-based relationships.
• Develop, interpret, and communicate employee relations policies and procedures, ensuring they are up-to-date and compliant with federal, state, and local employment laws.
• Monitor changes in employment laws and recommend updates to HR policies and training as necessary.
• Collaborate with HR and Legal teams to minimize legal risks related to matters of employee relations.
• Analyze employee relations trends and metrics to identify opportunities for process improvement, training, or policy adjustments.
• Prepare detailed reports on investigation outcomes, trends, and recommendations for leadership.

Qualifications

• Seven (7) + years of progressive HR experience, with at least 3-5 years in a dedicated employee relations role.
• Experience working with exempt and non-exempt employees in a multi-state, remote environment preferred.
• Experience supervising other HR leaders.
• Demonstrated experience conducting complex investigations and managing sensitive employee relations issues.
• Strong knowledge of U.S. employment laws and regulations (e.g., ADA, FMLA, Title VII, FLSA, NLRA).
• Exceptional interpersonal, conflict resolution, and problem-solving skills.
• Proven ability to influence and coach leaders at all levels of the organization.
• Excellent written and verbal communication skills with the ability to maintain confidentiality.
• Proficiency in Microsoft Office Suite.