Employee Health & Benefits Account Associate

About the role

MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

Applicants must be within driving distance to our Nashville, TN or Lexington, KY office to be considered for this role and have the ability to commute to the office a minimum of three days per week.

Responsibilities

• Assist in managing client relationships by responding to inquiries, providing information on health and benefits plans, and addressing any issues that arise.
• Support the Client Manager in the administration of employee health and benefits programs, including health insurance, dental, vision, and wellness initiatives.
• Maintain accurate client records and documentation, including enrollment forms, plan summaries, and compliance materials.
• Prepare and analyze reports related to employee benefits utilization, claims, and trends to assist in strategic planning and decision-making.
• Ensure that all health and benefits programs comply with federal and state regulations, including ERISA, HIPAA, and ACA requirements.
• Facilitate communication between clients, insurance carriers, and internal teams to ensure smooth operations and timely resolution of issues.
• Assist in the development and delivery of employee training sessions on benefits programs and changes.
• Participate in special projects related to employee benefits, including open enrollment, plan renewals, and vendor management.
• Assist with gathering appropriate client information for marketing and implementing new and renewal business, creating spreadsheets and presentations for prospect/renewal meetings, preparing enrollment guides/packets for on-site enrollment meetings, and handling routine plan administration tasks (e.g., new enrollees, changes, and terminations).
• Assist with any claim and plan administration problems/issues and basic correspondence with clients and companies once the agent license is obtained.
• Conduct filing, file set-up, and file maintenance in Agency Management and Imaging Systems.

Requirements

• Bachelor’s degree in Business Administration, Human Resources, or a related field preferred.
• Previous experience in employee benefits, insurance, or account management is a plus.
• Strong organizational skills and attention to detail.
• Excellent written, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Ability to work independently and as part of a team.
• Knowledge of health and benefits regulations is a plus.
• Ability to research and analyze problems independently.
• A shared commitment to company values: Integrity, Collaboration, Passion, Innovation, Accountability.
• Must have Life & Health license or obtain within 90 days of employment.

Benefits

• Medical, dental and vision insurance
• 401K and company match program
• Company-paid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities