Employee Experience Manager

About Us

Founded in 2009, CLO Virtual Fashion is creating a new ecosystem for digital fashion based on its unrivaled technology in 3D clothing simulation algorithms. We provide all clothing-related services from concept to design, manufacturing, marketing, fitting, and styling using 3D clothing simulation. Our suite includes costume design software CLO, Marvelous Designer, and Jinny, alongside platforms like CLO-SET and CONNECT, building an efficient and sustainable workflow. Our solution allows physical and digital garments to be tagged together within the CLO system. Leading the global digital fashion market, we have 13 offices in 11 countries across Asia, North America, Europe, and South America.

About the Role

We are looking for a dynamic Employee Experience Manager for our New York office. This role spans administrative support, accounting & finance, and operations, sharing common goals across the company. You’ll represent the company in managing business support for diverse cultures and policies, serve as a touchpoint for internal teams and C-level executives, and act as a knowledge resource for the entire community. The position supports HR, business administration, office management, and event/project coordination. Our small New York City team requires someone who can wear many hats and bring passion to all aspects of the role.

Responsibilities

• Office / Employee Environment
  • Keep shared spaces spotless and organized.
  • Manage custodial services and vendor relationships to ensure consistent upkeep.
  • Proactively own company assets, inventory, shipping of confidential items, and storage organization.
  • Resolve office-related issues (e.g., maintaining pantry area, trash overflow, supply shortages, disorganization) promptly and effectively.
  • Handle logistics: shipping/mailing company confidential items.
  • Serve as the point of contact for building management and vendor/guest registrations.
• Leadership Alignments & Process Improvements
  • Provide project support: assist departments with logistics for workshops, vendor meetings, and client visits.
  • Coordinate office leadership syncs; track decisions and follow-through.
  • Ensure action items from leadership syncs are closed on time with clear documentation.
  • Drive process improvements that increase efficiency and team experience.
• Finance & HR Support
  • Act as a reliable point of contact between the NY and global offices; communicate process updates clearly and on time.
  • Support finance (expense tracking, invoices) and HR (policy communications, operations).
  • Share proactive updates on office improvements, policy changes, and upcoming initiatives.
  • Review accuracy of finance-related documents and track expenditures.
  • Organize and record all events and ongoing projects.
• Employee Engagement & Culture
  • Onboarding Support: Coordinate with team leads to prepare welcome kits, desk setups, IT setups, and orientation materials for new hires.
  • Event Coordination: Organize team-building activities, office celebrations, and cultural events that foster engagement.
  • Act as a liaison between global offices to ensure alignment among regional teams and interests.

Requirements

• Strong planning and analytical skills with high attention to detail.
• Ability to exercise discretion with confidential matters.
• 0-2 years of professional work experience in a business setting (e.g., accounting, finance, operations, HR).
• Proficiency in MS Office or accounting software is a plus.
• Sound judgment in a fast-paced, dynamic environment.
• Strong verbal and written communication skills.
• Willing to travel when needed.
• Must be legally authorized to work in the United States.

Benefits

• Full-time employment.
• Medical, dental, and vision insurance.
• 401k.
• Work-from-home allowance.
• Commuter benefits.
• Paid-time off and sick days.

You'll Click With Us If You

• Tend to thrive in dynamic environments and approach challenges with common sense and practicality.
• Can keep track of many threads—understanding what must happen in a day, a week, a month—while keeping the mission in mind.
• Possess the empathy and composure to understand and work with all kinds of people.

Note: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans.