Employee Experience (EX) Advisor - Healthcare

About the role

This role serves as a strategic advisor to client leadership teams, guiding their workforce listening strategy and opportunities to improve engagement and organizational outcomes.

Responsibilities

• Serve as a strategic advisor to client leadership teams, guiding their workforce listening strategy and opportunities to improve engagement and organizational outcomes.
• Manage survey cycles with strong project management discipline—ensuring milestones, timelines, and deliverables stay on track.
• Present survey findings virtually and in-person to senior leadership teams, translating data into actionable insights and recommended next steps.
• Train and support clients in the use of Press Ganey’s online tools, dashboards, and resources.
• Collaborate across Press Ganey (e.g., Patient Experience Advisors, Growth, Implementation, Analytics) to deliver integrated solutions.
• Leverage Press Ganey’s national database to contextualize client performance and support goal-setting discussions.
• Build and maintain strong relationships with key client stakeholders and facilitate connection points across organizations.
• Continue developing expertise in employee engagement and the healthcare industry through ongoing learning, knowledge sharing, and peer collaboration.

Qualifications

• Bachelor’s degree, preferably in healthcare, human resources, business, or a related discipline.
• 4+ years of experience in healthcare, consulting, HR, or a related field.
• Deep expertise in employee engagement—either through managing listening strategies directly or advising/consulting organizations in this space.
• Exceptional presentation skills with proven ability to establish credibility in executive settings.
• Experience working in or advising within the healthcare industry.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.
• Advanced Excel skills and experience conducting data analysis preferred.