Employee Benefits Senior Account Manager

About the Role

The Employee Benefits Senior Account Manager will assist clients with service needs, updating existing accounts as needed, and consistently maintaining established quality and service standards. The role also includes service and marketing activities related to new and existing clients.

Responsibilities

• Check new and renewal policies, endorsements, and audits for accuracy in rating, content, coverage, signatures, and input data per guidelines.
• Maintain a suspense file on outstanding orders, correspondence, reports, and follow up on overdue and suspense items; maintain an expiration control log.
• Maintain contact with clients as necessary, including conducting enrollment meetings.
• Set up open enrollment meetings with customers and any required carrier representatives, handling all coordination.
• Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs (including newsletters).
• Respond to phone calls from clients and companies, comply with requests or refer to the producer, and help resolve claim problems.
• Determine reasons for cancellation requests, act to retain accounts, notify producers per agency guidelines, and process and follow up on cancellations with carriers.
• Refer current and prospective clients to the Commercial and Personal Lines Department for solicitation of those lines of business.
• Handle daily correspondence promptly.
• Maintain a weekly log of new business submitted, quotes issued, and policies written, coordinating information with management using agency reporting systems.
• Market new and renewal accounts, collaborating with the producer or independently when the producer is unavailable.
• Ensure all proposals and submissions, including applications, are complete, accurate, and meet company requirements; review existing coverage with the producer or insured and update specifications; compile and review experience.
• Keep a record of each account marketed, the carriers used, and the current status.
• Stay informed about market availability and competitive markets, continuously expand market knowledge, attend carrier seminars, and share learnings with the team.
• Check or determine correct rates and premiums for requested coverage on new and renewal accounts.
• Develop and expand agency relationships with existing companies.
• Perform all actions relating to customers and companies in a manner that avoids potential errors and omissions.
• Participate in seminars and other training to maintain required licenses and enhance knowledge and skills.

Additional Responsibilities

This job description outlines the essential functions of the position; however, other duties may be assigned as needs arise or to support the essential functions. Performance objectives may be developed annually to measure task execution. Remote work opportunities vary by location, department, and business need and are subject to change. Managers will provide details on telecommuting options and scheduling within their departments.

Qualifications

Experience: 5–7 years of previous employee benefits experience (preferred).

Education: Four‑year degree (preferred).

Designations: CPCU, CIC, or Life Insurance Industry designation(s) (preferred).

Knowledge, Skills, and Abilities:

• Understanding of employee benefit insurance markets.
• Thorough understanding of financial services, underwriting, and coverage.
• Solid negotiation skills.
• Ability to perform contract review and coverage analysis.
• Strong computer skills with a focus on the Microsoft Office suite (Excel, Word, Outlook, Teams, PowerPoint, etc.).
• Effective utilization of agency management systems.
• Strong compliance knowledge of ACA, HIPAA, COBRA, and complex HR issues.
• Ability to work within a fast‑paced, changing‑priority environment.
• Self‑motivated with initiative to prioritize and work independently.
• Regular and punctual attendance.
• Effective verbal and written communication skills.
• Excellent interpersonal skills for interaction across all organizational levels.
• Ability to promote and maintain a team environment and find accommodating solutions for customers, companies, and the agency.
• Adherence to company policies and procedures and maintenance of strict confidentiality.

Working Conditions

The role is performed in a fast‑paced, multi‑tasking office environment with periodic high disruption and changing priorities. It involves approximately 80 % sedentary work, occasional lifting of up to 20 pounds, and occasional overnight travel to client/customer destinations. The position requires operation of a computer workstation, including keyboard and video display. All requirements may be modified to reasonably accommodate physical or mental impairment.