Employee Benefits: Retention Consultant

Introduction

Welcome to Gallagher – a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client‑facing role, our brokerage division, benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning – that’s what it means to live The Gallagher Way.

How You’ll Make an Impact

• Retention: Assumes ownership and overall accountability of client revenue in the internal client relationship management system (SFDC). Drives discussions specific to Gallagher’s compensation. Responsible for a minimum of 95% retention of revenue for the existing book of business. Anticipates and proactively addresses issues that could potentially jeopardize client retention.
• Business Growth: Performance success measured through White Space Growth goals along with the Business Retention goal described above. Understands and communicates Gallagher resources (Pharmacy Practice, Retirement, GGB, HR Consulting, and Voluntary Benefits) with internal and external client groups.
• Strategic Consulting: Communicates Gallagher resources and maintains a comprehensive understanding of clients’ needs to ensure presentation of appropriate coverage solutions that support and enhance the clients’ culture, values, and mission. Conducts direct research to strategize content and solutions for quarterly/experience reporting. Effectively communicates financial report content to clients and conveys implications of financial performance, providing solutions to address plan anomalies. Regularly reviews client data to analyze trends, identify issues, and deliver appropriate solutions, including plan design modeling, funding solutions, networks, and contract issues. Collaborates with service teams to identify challenges and opportunities, developing plans to implement solutions. Keeps internal and external client groups well‑informed of current and upcoming compliance and employee‑benefits trends. Works with account teams on RFPs, vendor vetting, and presentation strategy. Stays current on industry trends and proactively seeks to improve strategic consulting skills. Partners with vendors and team members to build innovative client solutions and opportunities.

About You

• Bachelor’s degree and six years of related experience.
• Proven success at managing large/complex client benefits accounts.
• Preferred: Excellent C‑level relationship‑management skills, top‑tier HR/Benefits/Insurance consulting competencies, land‑and‑expand and sales capabilities; outstanding verbal and written communication skills; track record of competitive success.
• Behaviors: Ability to build collaborative and mutually meaningful relationships with internal and external clients; strong communicator at all levels.

Compensation and Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well‑being.
• Career development opportunities and ongoing learning.
• A collaborative, people‑first culture with accessible leadership.
• The opportunity to do meaningful work with global reach and local impact.

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. We consider transferable skills from previous roles.