Employee Benefits Account Manager - Remote (Maryland)

Responsibilities

• Manage an existing block of group-level business, including small group renewals and ongoing account support.
• Aid brokers with cross-selling opportunities and complete additional responsibilities as assigned.
• Serve as the primary point of contact for clients' day-to-day service needs, including claims assistance, billing issues, benefit inquiries, and employee support.
• Communicate directly with insurance carriers, clients, and employees to resolve issues efficiently and accurately.
• Prepare and deliver client presentations, benefit education sessions, and online training via Microsoft Teams.
• Utilize Microsoft Excel, PowerPoint, Canva, and AI technology to develop reports, presentations, and client-facing materials.
• Maintain accurate records and documentation while ensuring compliance with insurance regulations.
• Take on new tasks and responsibilities as assigned, with training and support from management.

Qualifications/Requirements

• Strong understanding of the health insurance benefits industry with demonstrated subject matter expertise.
• Ability to thrive in a fast-paced environment while multitasking, working both independently and collaboratively, and maintaining exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, PowerPoint, Canva, and AI technologies.
• Ability to type 60-80 words per minute with a high level of accuracy.
• Willingness to take on new responsibilities and adapt to evolving business needs.

Compensation Package

• Competitive salary based on experience
• Comprehensive employee health benefits (medical, dental, vision)
• Employer-paid Group Life Insurance
• Paid time off, holidays, and bereavement leave
• Gym membership reimbursement
• Employee referral bonus program