Employee Benefits Account Manager

Essential Functions

• Marketing new and renewal accounts at the direction of the producer
• Ensure all proposals and submissions, including applications, are complete, accurate, and meet company requirements; review existing coverage with the producer or insured and update specifications
• Compile and review loss experience
• Keep a record of each account marketed, the carriers used, and the current status
• Stay informed as to market availability, competitive markets used by others, and continuously expand knowledge of markets
• Review and verify correct rates and premiums for requested coverage on new and renewal accounts
• Maintain agency relationships with existing companies
• Check new and renewal policies, endorsements, and audits for accuracy in rating, typing, coverage, signatures, and input data per guidelines; invoice premium transactions as they occur
• Maintain an effective suspense file on outstanding orders, correspondence, reports, and follow up on overdue and suspense items; maintain expiration control log
• Maintain contact with clients as necessary, including calling on customers (i.e. Enrollment meetings)
• Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs (includes Newsletter)
• Respond to phone calls from clients and companies and comply with the request or refer to the producer; assist the client in resolving claim issues
• Determine reasons for requests for cancellations, act to save accounts, notify producers according to agency guidelines; process and follow up on cancellation requests to carriers to ensure accurate and timely resolution
• Refer current and prospective clients to the Commercial and Personal Lines Department for solicitation of those lines of business
• Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
• Process all daily mail in a timely manner
• Maintain a weekly log of new business submitted, quotes issued, and policies written, which will be coordinated with management using agency reporting systems
• Participate in seminars and other training to maintain required licenses and for knowledge and skill development

Additional Responsibilities

• This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions.
• Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

Qualifications

• 2 - 4 Years of previous life/benefits experience preferred
• State-issued life and health insurance license, or the ability to quickly obtain the required
• Bachelor’s degree preferred
• Applicable professional insurance designations (CPCU, CIC, etc.) preferred
• Thorough knowledge of insurance markets
• Strong PC skills with the ability to effectively utilize Agency management systems
• Thorough understanding of financial services underwriting and coverages, and be able to interpret abstract information
• Ability to work within a fast-paced, changing priority environment
• Self-motivated, with the initiative to prioritize and be self-directed
• Regular and punctual attendance is required
• Able to communicate effectively, both verbally and in writing
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
• Able to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
• Able to successfully adhere to company policies and procedures