Employee Benefits Account Manager

About the role

Foundation Risk Partners is adding an Employee Benefits Account Manager to their LBW team in Valencia, CA. This role can be on-site or hybrid only and is not available for fully remote.

The Account Manager is a qualified/skilled client facing position that is primarily responsible for the successful delivery of day-to-day service-related activities that are necessary to support Sales, Account Management and Underwriting with the retention/growth efforts associated with multiple assigned client accounts.

Key Responsibilities

• Manage the client life-cycle deliverables with oversight from the Benefit Consultant and Team Lead to ensure the successful retention of a Book of Business (94% Renewal Rate)
• With guidance and supervision, work on client related deliverables of increasing complexity
• Beyond foundational knowledge (industry, product knowledge and regulatory compliance), complete necessary training and professional development to gain exposure to principles such as strategic account planning, effective communication and project management
• Identify and declare area of focus/subject matter expertise

Essential Duties

As part of the client life cycle (on-boarding, ongoing support and renewal), work closely with the Team to execute on the day-to-day service deliverables for ALL lines of coverage and products by:

• Supporting the Team Lead to understand a client's goals/objectives and develop a multi-year strategic plan (roadmap)
• Defining an annual service delivery calendar (life cycle) in support of the multi-year strategic plan (roadmap)
• Preparing the various deliverables by leveraging team member expertise, available tools, established standards/work products, etc. to manage client expectations and ensure timely delivery of materials in accordance with the client life cycle
• Effectively communicating and presenting findings, analysis and recommendations in meetings/calls/emails (i.e., setting agendas and appropriate internal/external follow-up)
• Prepare standard and ad-hoc reports and other client related projects (as needed)
• Developing, cultivating and maintaining strong client/vendor relationships
• At various times throughout the year (i.e., Open Enrollment), review employee education and communication materials (i.e., Benefit Guides)
• Research, respond and/or resolve client inquiries/service-related issues independently, involving more experienced team members and resources when necessary
• Ensure that contact information for all client stakeholders is appropriately managed for purposes of both Client Satisfaction (NPS) and Thought Leadership
• In order to identify/overcome gaps, work with Team Lead and Producer to create and periodically review/update/manage Internal Account Plan
• Interact with carriers and vendors on behalf of the client and the team
• Ability to identify and leverage resources appropriate for upsell opportunities
• Develop new and creative benefit solutions with guidance

Requirements

• Bachelor's Degree preferred
• 3+ years of prior practical account management experience with a health and welfare carrier or broker is required
• Current and active California Life & Health License is required
• As needed, must be able to drive to client locations and deliver OE and education presentations

Qualifications & Skills

• Knowledge of health and welfare plans, including medical, dental, vision, STD and LTD insurance
• Ability to interpret client's current coverage plan, identify gaps, and recommend opportunities to expand lines of coverage
• Ability to prepare RFP and have knowledge of the insurance marketplace
• Ability to market new and existing clients
• Excellent presentation skills, includes use of Excel and PowerPoint
• Experience navigating and quoting in quoting systems
• Experience working in AMS360 (preferred)
• Ease/Employee Navigator (preferred)
• Bilingual English/Spanish preferred

Pay

$80,000 USD - $100,000 USD

Benefits

• Comprehensive range of health-related benefit options including medical, vision, and dental
• 401(k) with company match
• Company paid life insurance, STD, and LTD
• Generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays