Employee Benefits Account Manager

Foundation Risk Partners is adding an Employee Benefits Account Manager to their team in Timonium, MD.

About the role

The Account Manager is a client-facing position responsible for the successful delivery of day-to-day service-related activities that support Sales, Account Management, and Underwriting with the retention and growth of multiple assigned client accounts (Book of Business).

Key responsibilities include managing client life-cycle deliverables with oversight from the Benefit Consultant and Team Lead to ensure a 94% renewal rate, working on client-related deliverables of increasing complexity, and completing professional development to gain exposure to strategic account planning, effective communication, and project management.

Responsibilities

• Execute day-to-day service deliverables for all lines of coverage and products as part of the client life cycle (on-boarding, ongoing support, and renewal), including:
  • Supporting the Team Lead to understand client goals/objectives and develop a multi-year strategic plan (roadmap).
  • Defining an annual service delivery calendar in support of the multi-year strategic plan.
  • Preparing deliverables using team expertise, tools, and established standards to manage client expectations and ensure timely delivery.
  • Effectively communicating and presenting findings, analysis, and recommendations in meetings, calls, and emails.
• Prepare standard and ad-hoc reports and other client-related projects as needed.
• Develop, cultivate, and maintain strong client and vendor relationships.
• Review employee education and communication materials (e.g., Benefit Guides) during key periods such as Open Enrollment.
• Research, respond to, and resolve client inquiries and service-related issues independently, escalating to experienced team members when necessary.
• Maintain internal systems (e.g., BenefitPoint and Oracle) and client files in accordance with CSG’s data standards and filing requirements.
• Ensure contact information for all client stakeholders is managed for Client Satisfaction (NPS) and Thought Leadership.
• Work with the Team Lead and Producer to create, review, update, and manage an Internal Account Plan to identify and overcome gaps.
• Interact with carriers and vendors on behalf of the client and the team.
• Identify and leverage resources for upsell opportunities.
• Reconcile client revenue monthly (BenefitPoint vs. Finance Accrued Revenue).
• Develop new and creative benefit solutions with guidance.

Requirements

• Strong attention to detail, well-organized, and responsive.
• Ability to model financial implications from benefit programs.
• Comfortable negotiating with insurance carriers.
• Ability to identify problems and create effective solutions.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Ability to quickly learn new skills.
• Works collaboratively with a team as well as independently, capable of meeting deadlines and delegating when necessary.
• Ability to establish relationships with internal and external stakeholders.
• Strong oral and written communication skills.
• Ability to multi-task and demonstrate composure/resilience under pressure.
• Basic understanding of general business and financial concepts.
• Ability to effectively create, organize, and manage a project plan.
• Basic understanding of strategy and long-term planning.

Qualifications

• Bachelor’s Degree preferred.
• 1–3 years of experience working with a health and welfare carrier, broker, employee benefits administrator, or in an HR/benefits role.
• State-Specific Resident Life & Health License is required.

Pay

The estimated salary range for this position is $70,000 USD to $90,000 USD. Actual salaries may vary based on factors including performance, location, and experience.

Benefits

• Comprehensive health-related benefit options including medical, vision, and dental.
• 401(k) with company match.
• Company-paid life insurance, short-term disability (STD), and long-term disability (LTD).
• Generous PTO policy starting at 18 days per year plus 10 paid holidays and 2 floating holidays.