Employee and Labor Relations Specialist

About the role

Physician Affiliate Group of New York (PAGNY), a tax‑exempt organization affiliated with NYC Health + Hospitals, employs nearly 4,000 physicians and allied health professionals across seven NYC public hospitals, community‑based practices, and the Correctional Health Service. NYC Health + Hospitals’ mission is to provide comprehensive, high‑quality health care to all New Yorkers regardless of ability to pay, immigration status, or other barriers, grounded in social and racial equity and the ICARE standards.

Responsibilities

• Administer the collective bargaining agreements covering PAGNY's clinical workforce.
• Conduct and document workplace investigations, including interviewing complainants, witnesses, and respondents; produce written findings with evidence and conclusions.
• Maintain complete investigative files (interview records, documentary evidence, correspondence).
• Determine, in consultation with the Director, whether a matter falls within PAGNY's scope and refer clinical, credentialing, and quality issues to the appropriate body.
• Receive, investigate, and respond to grievances at contractual steps; draft written responses and position statements.
• Represent PAGNY in labor‑management meetings and grievance conferences at assigned sites.
• Advise supervisors and department leadership on progressive discipline, prepare disciplinary documents, and ensure actions are supported by the record and consistent with the applicable agreement.
• Support the Director in arbitration preparation (document assembly, witness preparation, chronologies).
• Serve as the point of contact for labor and employee relations at assigned sites, working with Affiliate Operations Officers, site HR, and NYC Health + Hospitals site leadership.
• Report case status, open matters, and emerging issues to the Director on a regular cycle.
• Deliver guidance and training to site supervisors on contract administration, documentation, and performance management.
• Maintain working knowledge of federal, state, and local employment and labor law to recognize legal issues as they arise.
• Maintain case records in PAGNY's case management system so that status, next action, and responsible party are current.
• Escalate legal questions to the Director for routing to the General Counsel.

Schedule

The position requires on‑site work five days per week.