Employee and Labor Relations Program Manager

About the role

This role will be remote with travel up to 25%. Candidate residing within close proximity to a major airport, preferred. Employee and Labor Relations Program Manager (US-O) Do you enjoy partnering with business leaders to create positive associate experiences while balancing operational needs? Do you thrive in situations that require thoughtful guidance, strategic problem-solving, and the ability to influence outcomes across diverse stakeholder groups? Are you passionate about fostering a fair, respectful, and compliant workplace environment while helping leaders navigate complex employee and labor relations matters? If so, DHL Supply Chain has the opportunity for you!

Responsibilities

• Devise and implement effective employee and labor relations strategies for site(s) as assigned.
• Identify and implement progressive employee and labor relations solutions that support business objectives and enhance the associate experience.
• Build and maintain positive working relationships with associates, management teams, and union leadership, where applicable.
• Partner with Operations and Human Resources leadership to develop and implement employee and labor relations solutions.
• Manage and administer the Company's Employee & Labor Relations policies, procedures, and programs.
• Proactively identify leadership development opportunities and facilitate training focused on employee and labor relations competencies.
• Provide reporting, analytics, and trend analysis to monitor employee and labor relations climates and identify meaningful metrics that drive service delivery and operational effectiveness.
• Analyze and interpret complex employee data to develop solutions for employee and labor relations matters impacting operations.
• Conduct thorough, objective, and compliant employee and labor relations investigations.
• Provide guidance and support to management regarding performance management, corrective action, workplace conflict resolution, policy interpretation, and associate concerns.
• Empower managers through coaching, consultation, and education on employee and labor relations best practices.
• Assist with union campaigns and education related to labor organizing activities, as applicable.
• Support grievance administration, arbitration preparation, and labor relations processes as assigned.
• Assist with collective bargaining agreement implementation and interpretation, where applicable.
• Partner with Human Resources, Operations, Shared Services, Legal, and Compliance teams to deliver effective employee and labor relations solutions.
• Ensure timely and appropriate resolution of employee complaints, workplace concerns, and escalated associate issues.
• Support Human Rights compliance processes and workplace investigations.
• Develop and maintain employee and labor relations resources, training materials, case documentation, and reporting tools.
• Lead and participate in Employee & Labor Relations projects and strategic initiatives.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in Human Resources, Labor Relations, Business Administration, Psychology, Sociology, or related field, preferred.
• 7-10 years of Human Resources experience with significant emphasis on Employee Relations and/or Labor Relations, required.
• Previous experience handling complex employee relations investigations and workplace conflict resolution, required.
• Labor relations, collective bargaining, grievance management, or union campaign experience, preferred.
• 5-7 years of HR Generalist or HR Business Partner experience, preferred.
• Demonstrated ability to effectively communicate and influence all levels of the organization, including hourly associates and senior leadership, required.