Employee and Labor Relations Manager

Responsibilities

• Answer Employee and Labor Relations (ER/LR) inquiries, direct as appropriate, or provide information requiring comprehensive knowledge of the Collective Bargaining Agreement (CBA) and Fund policies, procedures and operations.
• Provide management and staff with coaching/counseling necessary to assist them in resolving personnel matters.
• Aid the Senior Manager in recommending strategies, goals and objectives for both collective bargaining and management staff.
• Mediate conflict between management and staff in an attempt to reconcile differences.
• Investigate and evaluate union complaints to determine viability before leading the fact-finding process and investigations of employee grievances and issues.
• Assess all disciplinary actions submitted by Managers before issuance.
• Cofacilitate workshops that fall within Employee relations including but not limited to policies and procedures (Attendance and Lateness workshops).
• Assist in Special Projects – PDA, Contract Negotiations, Process Improvement, Production Standards, Revision of Policies and Procedures.
• Interpret Collective Bargaining Agreement provisions; investigate and provide information for grievance proceedings, arbitration and hearings.
• Support in the gathering of documentation for grievance proceedings, arbitration, and hearings.
• Prepare written materials including reports, memos, and correspondences; reviews material for accuracy and completeness; analyzes data and conducts Internet research as needed.
• Attend Labor Relations meetings, take minutes, and write summaries.
• Absorb and analyze data and prepare proposals for contract negotiations.
• Aid in resolving advanced issues such as employee complaints, harassment allegations, terminations, discrimination, and situations involving interpersonal conflict in the workplace.
• Interface with union representatives and management team to coordinate union site visits, employee releases for union business and joint training sessions.
• Follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) requirements and regulations.
• Perform additional duties as assigned by Management.

Qualifications

• Bachelor’s degree in Business, Industrial Relations or Human Resources or equivalent work experience required.
• Minimum five (5) years working experience in Employee and/or Labor Relations required; prior experience in a union setting preferred and two (2) years supervisory experience required.
• Basic skills in Microsoft Word, Excel and PowerPoint preferred.
• Knowledge of labor relations principles and practices.
• Advanced oral, listening, presentation and written communication skills required.
• Must be able to work within and maintain the confidentiality required of the organization and the Human Resources Department.
• Excellent interpersonal skills with the ability to maintain effective working relationships with union officials, employees, and management.
• Excellent analytical and problem-solving skills with the ability to assist with investigations from initial complaint to resolution.
• Ability to prioritize and multitask effectively in a fast paced, confidential environment with competing priorities.