Employee Advocate

What You Get to Do

• Manage benefit service lines for multiple client accounts and resolve employee questions efficiently
• Provide education to client employees on benefits and perks, retirement planning issues, Sequoia tech tools, etc.
• Act as a resource and advocate for client employees with claims management cases
• Afford assistance employees with navigation of Sequoia’s three client web portals and mobile app
• Prepare quarterly reports and attend review meetings with clients
• Help build out knowledge center and FAQs
• Participate in process improvement activities as needed

What You Bring

• Bachelor's Degree
• 5+ years of direct experience in a client service environment
• Passion for delivering exceptional client service
• Proven experience in a customer service role taking multiple phone calls and managing high volume email inquiries
• Ability to navigate through various web tools and phone to communicate instructions effectively
• Must be a listener and a good problem solver
• Strong verbal and written communication skills
• Ability to perform research to solve issues
• Human resources/benefits and Salesforce experience preferred