Empire - Server

Brief Description

A typical day might include greeting guests with a welcoming smile and friendly demeanor, attending to guests and taking food and/or beverage orders, ensuring orders are accurate and served promptly, anticipating and fulfilling guest needs, preparing guest checks and collecting payments, resolving service issues with empathy, monitoring alcohol consumption, promoting Big Night Entertainment Group, maintaining a clean work environment, and other duties as assigned.

Requirements

• At least 1-2 years direct serving experience in an upscale, high volume restaurant required
• Minimum 4 years of hospitality experience
• Previous experience with Asian or Asian-fusion cuisine preferred
• TIPS or other recognized Alcohol Certification a plus and will be required if chosen for the position
• A neat and professional appearance
• Efficient and accurate communication skills
• Ability to build guest loyalty with an outgoing and friendly demeanor
• Excellent memory and ability to multitask
• Work schedule flexibility with night, weekend and holiday availability. Sunday and Monday availability in particular are a must
• A positive attitude and aptitude to handle high-volume environments

Physical Demands / Work Environment / Hours

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions. May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment. Non-typical hours will be customary including evenings, weekends, and holidays.

Summary

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work. We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply. Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today. Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.