Emerging Store Manager

About the role

Supervises customer service associates and designated hitters. Manages the front end of the store and makes recommendations on overall operations. Supports the Store Manager with store operations to achieve company goals.

Responsibilities

• Manages store team members, including recruitment, hiring, performance management, and discipline.
• Engages customers and resolves complaints to ensure a positive experience.
• Monitors and coaches customer service, develops plans for improvement, and empowers team members to find impactful resolutions.
• Safeguards store assets, improves sales and profitability, and leads team activities.
• Operates the store, assigns tasks, and manages schedules, including time off and conflict resolution.
• Ensures store cleanliness, responds to emergencies, and manages repairs and maintenance.
• Trains and supports team members in using computer and technology systems.
• Ensures compliance with company policies and laws, including security protocols and alcohol/tobacco sales.
• Completes special assignments and supports pharmacy during busy periods.
• Analyzes financial and performance data, creates action plans, and collaborates with Store Manager to improve store performance.
• Manages team member performance, sets goals, and provides feedback.
• Trains and mentors team members, obtains and maintains a pharmacy technician license, and ensures compliance with state regulations.
• Communicates with team members and actively addresses concerns.

Requirements

Full-time position. Must be fluent in English (except in Puerto Rico), willing to work flexible hours, and able to relocate if needed. Must have a Bachelor's degree or equivalent experience, and completion of the Store Manager training program or willingness to complete Walgreens Leadership Essentials training.

Qualifications

• Bachelor’s degree with a solid academic record, or Walgreens Community Internship Program completion.
• Two years of supervisory experience, or a combination of education and experience.
• Demonstrated leadership abilities, including professional ethics, self-motivation, and strong communication skills.
• Completion of the Store Manager learning and development program.

Skills

• Strong leadership and communication skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Knowledge of store operations, customer service, and compliance with company policies and laws.
• Proficiency in computer systems and technology.

Benefits

Walgreens offers competitive compensation, comprehensive benefits, and opportunities for professional growth. Please visit jobs.walgreens.com/benefits for more details.