Emerging Accounts Sales Representative

It's fun to work in a company where people truly believe in what they are doing! Emerging Accounts Sales Representative Role Overview The Emerging Accounts Sales Representative is responsible for managing, supporting, and developing a large portfolio of small, early-stage customer accounts. These accounts represent a meaningful portion of overall revenue and require an efficient, scalable engagement approach. This role focuses on customer onboarding, account enablement, and growth, while guiding customers to the most appropriate purchasing and support channels, including eCommerce and distribution partners. The objective is to increase account productivity, encourage self-service adoption, and advance accounts into higher-value segments over time. Key Responsibilities Account Management & DevelopmentManage a high volume of emerging accounts, providing consistent and efficient customer supportMonitor account performance and identify growth, risk, and promotion opportunitiesSupport the progression of accounts into higher-value tiers through structured developmentMaintain regular communication through remote channels (phone, email, digital engagement) Customer Onboarding & EnablementInitiate and support account setup for new and emerging customersIntroduce customers to Neogen’s product portfolio, learning resources, and service toolsDrive adoption of eCommerce, Learning Academy, and self-service portalsEnsure customers are equipped to independently manage day-to-day needs wherever possible Channel & Digital EngagementDirect customers to the most appropriate purchasing pathway. E.g. take orders directly, introduce them to eCommerce, or introduce them to channel partners, based on account size and complexity.Increase utilization of eCommerce and distribution channels to improve efficiency and customer experienceAlign account engagement model with company segmentation and cost-to-serve strategies Operational Efficiency & ExecutionEffectively prioritize and manage a large number of accounts and activitiesMaintain accurate account records, activity tracking, and pipeline updates in CRM systemsLeverage data and reporting tools to identify trends and optimize engagement strategiesCollaborate with field sales and support teams to ensure alignment across customer touchpoints Qualifications Minimum 3+ years of experience in sales, account management, or customer serviceProven ability to manage a high volume of customers or transactions in a structured environmentStrong communication skills with the ability to guide customers toward efficient solutionsExperience working with CRM systems and digital toolsBachelor’s degree preferred Key Competencies Highly organized with the ability to manage a large portfolio of accountsCustomer-focused with a strong service orientationStrong business judgment in directing customers to the appropriate channel (direct vs. partner/eCommerce)Process-driven with a focus on efficiency and scalabilityAdaptable and comfortable in a fast-paced environment Success Metrics (KPIs) Adoption and growth of eCommerce and channel partner utilizationNumber of accounts onboarded and activatedAccount progression to higher-value segmentsCustomer engagement and retention within emerging accountsContribution to revenue and overall sales efficiency Why Neogen At Neogen we believe that taking care of our employees allows them to do their best work. When you join our team, you'll enjoy competitive benefits and the opportunity to make a meaningful difference every day. Benefits include: Benefits starting on Day One – Medical, dental, and vision coverage begin on your first day of employment.401(k) with company match – Invest in your future with retirement savings and company contributions.Paid Time Off (PTO) – Enjoy generous paid time off so you can rest, recharge, and spend time with those who matter most.Career Growth Opportunities – We are committed to promoting from within and providing the tools, training, and support to help you grow your career.Meaningful Work – Be part of a team whose work has a real impact on our customers, communities, and the world around us.Collaborative Culture – Join a team that values innovation, respect, teamwork, and continuous improvement. Come build your future with us while making a difference every day. #Applynow Come Be Part Of A Mission that Matters! From inside the farm gate to our dinner plates, Neogen protects the world’s food supply. Through a variety of animal healthcare products, to food safety solutions for dangerous bacteria, allergens, toxins, drug residues and much more, Neogen is there — and you can be too.