Emergency Shelter Case Manager- Hours 8:30-5pm

Responsibilities

• Intake and assessment of clients entering Emergency Shelter.
• Develops service plans for clients based on assessment and housing needs.
• Refer clients to the Coordinated Assessment Model for housing placement.
• Provide a ‘warm hand-off’ to supportive housing providers.
• Assist clients requiring a higher level of care in seeking and obtaining other housing options including AFC placement, assisted living, independent living, and/or nursing home placement.
• Assist clients in understanding and abiding by their lease obligations.
• Provides intensive support services until client is successfully housed.
• Assist clients with referrals to primary and behavioral health service and linking/coordination with State benefits.
• Documents services within 24 hours for non-face to face services; 48 hours for face-to-face services.
• Participates in team meetings and presents information obtained through the screening and assessment process.
• Completes progress notes in two electronic record keeping systems (HMIS & ECO) according to agency policy.
• Uploads all required housing documents into HMIS & ECO.
• Maintains copies of all housing related documents within the client’s record.
• Completes Assessments in a thorough and timely manner.
• Completes a Case Plan that addresses the needs and barriers identified during assessment and establishes measurable goals and objectives within a specified time frame.
• Completes and makes corrections to reports within time frames requested by supervisor.
• Receives assignments, provides weekly caseload reports and makes recommendations for client services.
• Follows through with assigned tasks.
• Participates in supervisory meetings and team meetings.
• Identifies resources within the community and assists clients to access resources such as security deposit, furniture, and other household items.
• Develops and maintains a working knowledge and relationship with providers of resources for clients.
• Apprises managerial staff of service gaps that affect clients’ functioning within the community.

Professional Skills

• Professionally represents NSO and promotes NSO mission and vision statements.
• Promotes a harmonious work environment.
• Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.
• Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
• Is open to new approaches and takes steps to increase knowledge, skills and abilities, both from within and outside NSO.
• Demonstrates 5 pillars
• Complies with contractual and regulatory requirements, as needed.
• Fosters commitment, team spirit, pride and trust.
• Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
• Able to anticipate and bring about change when needed.
• Performs other duties as assigned.

Candidate Requirements

• Bachelor's degree (BA/BS/BSW) in human services/social work or related field.