Emergency Services Coordinator - Mississippi Med-Com - Full-Time/ Part-Time

Job Summary

The Emergency Services Coordinator is responsible for the efficient coordination of patient flow, including interfacility transfers, admissions, and consultations for Emergency Department patients. This role encompasses the initiation and management of both air and ground medical transport, as well as the reception and processing of EMS transmissions. The coordinator plays a critical role in facilitating pre-hospital communication and resource deployment during crises or disaster scenarios. Additionally, the position ensures the provision of timely, high-quality emergency and critical care for patients transported to UMMC or other designated facilities.

Education & Experience

• High school Diploma/GED and (1) year of Emergency Medical Dispatching or Emergency Medical Services (EMS) experience

Certifications, Licenses Or Registration Required

• Nationally Registered Emergency Medical Technician (EMT)
• Nationally Registered Advanced Emergency Medical Technician (AEMT)
• Nationally Registered Paramedic (EMT-Paramedic)
• Nationally Registered Emergency Medical Dispatcher – IAED – International Academy of Emergency Medical Dispatch.

Knowledge, Skills & Abilities

• Verbal and written communications skills.
• Comprehension skills.
• Basic computer operations skills and knowledge.
• Basic clinical and medical terminology knowledge.
• Critical thinking and decision-making skills.
• Protocol-based decision-making skills.

Responsibilities

• Utilizes MedCom communication and documentation systems and protocols to receive, document, and manage radio transmissions, telephone calls, and other electronic communications related to emergency patient transfers, consultation requests, and assistance from pre-hospital providers and law enforcement agencies.
• Ensures the accurate and timely relay of verbal and written messages, particularly in relation to emergent transfer requests, patient reports, and medical control communications.
• Participates in educational and outreach activities and coordinates emergency preparedness efforts for internal and external customers with local, state, regional and federal partners.
• Affords communication responsibility in accordance with the state of Mississippi comprehensive emergency management plan.
• Evaluates, plans, provides, and documents care for patients in the disaster, transport in or out of hospital environment.
• Performs daily operational duties of the disaster management plan as assigned, including but not limited to radio checks and management of incoming alerts.
• Affords assistance in dissemination of disaster preparedness information and management as directed by the UMMC Mississippi Center of Emergency Services leadership.
• Participates in disaster drills and exercises utilizing computer-based systems, weather systems and communication systems.
• Follows specialty service and clinical department protocols in referring patients to UMMC.
• Maintains and verifies the quality and accuracy of all communications center related transport documentation.
• Receives, coordinates, and relays requests for medical transport by the comprehensive transport program.
• Performs continuous vehicle or aircraft following (computerized and/or manual mapping skills) and initiates emergency action plans in case of an incident/accident.
• Affords assistance in referring patients to UMMC.

Physical And Environmental Demands

• Frequent exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold.
• Constant exposure to bio-hazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals.

Time Type

FLSA Designation/Job Exempt: No

Pay Class: Hourly

FTE %: 100

Work Shift: Not specified

Benefits Eligibility: Grant Funded