Emergency Services Coordinator

About the Role

This position serves as the Emergency Services Coordinator, responsible for managing the intake and admission process, providing information and referrals, and ensuring compliance with relevant regulations and hospital policies.

Responsibilities

• Respond to inquiry calls regarding services and provide appropriate information and referrals.
• Oversee the admission process, including assessing appropriateness of admission, completing required paperwork, pre-certifications, and benefit verifications.
• Coordinate with physicians, social workers, U.R. coordinators, and the treatment team.
• Obtain billing and insurance information, assign units/programs, and explain hospital programs and services.
• Consider basic growth and development needs specific to the age and population served.
• Provide accurate and complete information to hospital administration and physicians regarding admissions, referrals, and discharges.
• Conduct tours of the hospital and train staff on admission processes, policies, and procedures.
• Ensure compliance with all applicable laws, codes, rules, and regulations pertaining to psychiatric admissions.
• Maintain data and records related to intake, admission, discharges, bed availability, and level of care assessments.
• Operate and understand department computer systems and ensure a safe and sanitary environment.
• Conduct initial assessments, including prior treatment history, medications, health screen, family dynamics, and risk factors.

Requirements

• Master’s degree in Psychology or Social Work required.
• Two years of psychiatric experience preferred.
• Licensure or eligibility for licensure in Psychology or Social Work preferred; licensure as a Registered Nurse in Illinois also preferred.
• Working knowledge of Illinois Confidentiality Act, Illinois Mental Health Code, EMTALA, and ILPA progress.
• Detailed understanding of psychiatric criteria for various levels of care and DSM-IV criteria.
• Computer training/experience, crisis intervention, risk assessment, customer service, and leadership skills.

Working Conditions

• Works in the Emergency Services area, inpatient units, and other areas of the hospital.
• Exposure to risks associated with communicable diseases, managing psychiatric patients, and electrical equipment.

Physical Requirements

• Ability to communicate verbally and in writing.
• Physical agility to manage patients, including pushing, pulling, and lifting up to 40 pounds.
• Intermittent sitting, standing, walking, bending, reaching, and stooping.

This is a non-exempt position. The employee may be required to perform additional duties as requested by the Director of Emergency Services, Assistant Director, or Supervisor.