Emergency services Clerk night shift

About the role

Trinity Oakland Hospital is a 497-bed community teaching hospital, level II trauma center and longtime leader in health care in Oakland County. We provide comprehensive care including cardiovascular, stroke, orthopedics, obstetrics, gynecology and cancer care. The hospital has been a leading provider of the most advanced medical care for more than 90 years. As part of Trinity Health we have received numerous local and national awards in recognition of our leadership, quality outcomes and clinical excellence.

Responsibilities

• Facilitates and organizes the activities of the Emergency Services Control Board desk in conjunction with the Emergency Services leadership, and acts as a liaison for the flow of direct patient care, and clinical and non-clinical services, while working within time critical deadlines.
• Maintains a current knowledge of the Unit either by direct or via communication devices to enhance the delivery of health care to patients in the operating room.
• With the Clinical staff:
  • Greet all staff on their arrival to the Emergency Department Control Desk.
  • Work with the clinical staff to make appropriate changes to ensure accurate and respective communication.
  • Demonstrate expert competency with electronic patient tracking systems (FirstNet).
  • Maintain a professional, organized control desk environment.
  • Provide timely vendor/ancillary communication/interactions.
  • Maintain and order supplies as needed.
  • Communicate all physician orders to the appropriate staff and ancillary departments.
  • Facilitate all necessary verbal communication for the Emergency Center.
  • Assist with the training of Emergency staff on specific computer functions.
  • Facilitate communication from Nursing staff to order ancillary records/tests and patient supplies via electronic health information systems.
  • Act as primary communication in emergent situations as needed.
• With Physicians:
  • Greet the Physician on their arrival to the Emergency Department Control Desk.
  • Assist Physician when necessary to locate necessary patient records.
  • Locate Physician, notify of time changes and request or communicate updated information regarding patient.
  • Act as point-of-contact for Physicians and respective offices.
  • Obtain necessary information from Physician or office staff.
  • Assist with complaints from physicians and office staff and direct to appropriate person(s) as necessary.
• Relationship with Hospital Department:
  • Communicate care status procedures with appropriate nursing unit and communicate necessary patient information to facilitate timely delivery of care.
  • Communicate time and room changes and facilitate orders as necessary.
  • Work collaboratively with Admitting/Nursing Departments to ensure correct "encounter" on the Electronic Medical Record (EMR).
  • Manage and stock Control Desk with clerical and break room supplies.
  • Request unit equipment service from Maintenance or other service departments.
  • Post assignments for Emergency staff.
  • Maintain positive working relationship between all Emergency Services staff.
• Interaction with family/visitors:
  • Receive inquiries regarding patient status or condition, refer to appropriate staff or department while maintaining patient confidentiality, creating a patient-focused experience with each patient/family interaction.
• Expected Behavior:
  • Demonstrate patient and service-focused behaviors with all telephone and verbal communication.
  • Demonstrate appropriate prioritization of requests and unit demands, while creating service-focused delivery in high stress environment.
  • Demonstrate active listening.
  • Demonstrate professional written and verbal communication.
  • Demonstrate respectful and collaborative behaviors to facilitate patient care.
  • Demonstrate discretion in discussing confidential information.
• Other duties as assigned.
• Demonstrate and actively promote an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values.

Requirements

• High school diploma, GED required or equivalent.
• College degree preferred.
• Certification by an accredited Unit Secretary/Health Unit Coordinator training course or equivalent working experience.
• Functional knowledge of medical supply/equipment nomenclature.
• Emergency/Trauma medical terminology preferred.

Benefits

• Competitive compensation.
• Full benefits package including Medical, Dental, Vision, PTO, and more.
• Effective Day 1 of Employment – No Waiting Period.
• Retirement savings plan with employer match and contributions.
• Opportunity for growth and advancement throughout Trinity Health.
• Tuition Reimbursement.
• Free parking in proximity to your workplace.