Emergency Response Support Professional - LICENSED or UNLICENSED PROFESSIONAL - PART TIME

About the role

The Emergency Response Support Professional is a key member of a mobile crisis response team, providing immediate, compassionate, and person-centered support to individuals and families experiencing substance use, mental health, or co-occurring crises.

Responsibilities

• Respond to emergency and pre-emergency calls as part of a mobile crisis response team
• Provide on-site support during crises, including overdoses, relapses, and mental health emergencies
• Deliver calm, compassionate, and non-judgmental support to individuals and families
• Offer emotional support, encouragement, and hope grounded in recovery principles
• Aid individuals and families in understanding substance use, mental health challenges, and recovery pathways
• Navigate crisis situations and access help for families and loved ones
• Connect individuals to community resources, including treatment programs, support groups, housing, and healthcare services
• Collaborate with the Orange County Crisis Call Center and Mobile Response Team for additional support when needed
• Provide education on harm reduction strategies and safety planning
• Advocate for individuals' rights, preferences, and access to services
• Maintain up-to-date knowledge of community resources and referral options
• Complete accurate and timely documentation following each response
• Participate in trainings, team meetings, and continuing education opportunities

Requirements

• Have a degree in Masters of Social Work, Mental Health Counseling, Marriage and Family Therapy, Creative Arts Therapy, Occupational Therapy or a Registered Nurse
• Have or be willing to earn NYCPS or CPRA certification within your first year
• Know or be willing to learn about community resources, including addiction services, transportation, support groups, and more
• Have strong communication skills, good time management, and can work independently
• Have an unrestricted valid driver’s license
• Understand or be eager to learn about wellness and recovery principles, crisis interventions, and suicide prevention
• Be comfortable working in the community, including entering homes or working alongside first responders when needed
• Be organized, self-motivated, and can manage your time, even during slower shifts
• Have computer skills and be able to complete documentation clearly and on time
• Have a working knowledge of the recovery process and be willing to promote multi-pathways to recovery

Qualifications

• If a Licensed Professional of the Healing Arts (LPHA), this includes: Licensed Social Worker (LMSW or LCSW); Licensed Mental Health Counselor (LMHC); Licensed Marriage and Family Therapist (LMFT); Licensed Creative Arts Therapists; Licensed Occupational Therapist; or Registered Nurse preferred
• If bilingual in English and Spanish, strongly preferred
• Understand what it feels like to be in crisis and can offer judgment-free, compassionate support
• Believe there are many paths to healing and are open to different recovery approaches
• A good listener, a strong communicator, and someone who can stay calm under pressure

Skills

• Strong communication skills
• Good time management
• Ability to work independently
• Computer skills
• Knowledge of the recovery process

Benefits

• Join a mission-driven organization dedicated to building a barrier-free society and supporting independent living
• Collaborative workplace embracing diversity and innovation
• Championing inclusive hiring practices and welcoming individuals of all abilities
• Frontline crisis response team making an immediate, life-changing impact
• Collaborative, supportive environment with compassion, quick thinking, and human connection at the center

Pay

• $27.88/hr (UNLICENSED PROFESSIONAL)
• $31.25/hr (LICENSED PROFESSIONAL)

Schedule

• Part time schedule to include one weekend day