Emergency Response Specialist

Pinkerton delivers enterprise risk-management services tailored to each client. Our team is committed to integrity, vigilance, and excellence, and we welcome candidates with diverse backgrounds and perspectives.

About the role

The Emergency Response Specialist, assigned to one of Pinkerton’s largest enterprise clients, will perform a variety of armed and/or unarmed assignments focused on the welfare, physical protection, and safety of a corporate site and its employees. Responsibilities include concierge/receptionist duties, emergency response, high-risk terminations, workforce disruptions, natural disasters, and civil unrest. The role also involves crisis planning, threat monitoring, and investigations.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide protection and security-related functions, including campus surveillance and communication of vulnerabilities or safety concerns.
• Respond to emergencies such as natural disasters, civil unrest, workforce disruptions, and high-risk terminations, including medical support when necessary.
• Deliver high-quality concierge and receptionist services.
• De-escalate tense situations or individuals at the client’s campus or events.
• Conduct threat monitoring and provide recommendations.
• Participate in crisis planning and recommend solutions.
• Conduct investigations and complete investigative reports.
• Prepare various reports, including suspicious activity reports, incident reports, shift logs, pattern of life reports, medical treatment reports, and other administrative documentation.
• Maintain vehicle cleanliness and ensure it operates within safety and maintenance guidelines.
• Operate and maintain protective, operational, and communications equipment; escalate deficiencies or failures promptly.
• Assist with protection schedules and team assignments as directed.
• Provide event security for corporate events.
• Perform all other duties as assigned.

Requirements

• Bachelor’s degree preferred; at least five years of armed protection experience for corporate sites or equivalent experience and skills.
• Current CA Guard Card, CA Exposed Firearms Permit, and CA CCW or HR218 required.
• Military or law enforcement experience preferred.
• Excellent written and verbal communication skills.
• Effective independent judgment, decision-making, and problem-resolution skills.
• Ability to interact effectively at all levels and across diverse cultures.
• Professional appearance and demeanor.
• Concierge-level customer service skills.
• Computer proficiency, including Microsoft Office.

Working Conditions

• Requires the physical and mental capacity to perform all essential functions, with or without reasonable accommodation.
• Regular computer usage.
• Occasional reaching, lifting of small objects, and operating office equipment.
• Exposure to stressful situations, such as challenging individuals in or approaching unauthorized areas.
• Rapid and effective decision-making during unusual or emergency situations.
• Work in environments requiring carrying authorized weapons and ammunition, use of protective gear, and awareness of personal safety and the safety of others.
• Frequent sitting, standing, and/or walking.
• Travel as required.

Benefits

• Employer-paid life and AD&D insurance.
• Voluntary life and AD&D insurance.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) and Flexible Savings Account (FSA).
• Short-term and long-term disability.
• 401(K) retirement plan.
• Paid time off (vacation, personal, sick, and holidays).
• Employee assistance programs.

Pay

USD $50.00 per hour.