Emergency Psychiatry Program Assistant - 2nd shift

About the role

This position performs front-desk and reception functions in a mental health and substance abuse treatment setting, serving as a key member of a multidisciplinary team.

Responsibilities

• Meet and greet patients and visitors, manage a multi-line switchboard, and route calls to appropriate sources.
• Send and deliver faxes, and provide resource information to callers seeking mental health and substance abuse treatment.
• Field calls from outside providers regarding inpatient bed availability or referrals to the psychiatric emergency room.
• Maintain knowledge of SCS’s programs and site locations.
• Ensure patients receive written materials upon discharge, including paperwork, prescriptions, appointment details, and crisis contact information.
• Provide low-level crisis intervention, offer support, arrange on-site crisis intervention, or connect callers to trained crisis counselors.
• Enter and retrieve patient data in electronic information systems, including Seven Counties Services and University of Louisville Hospital systems.
• Assemble legal health records, ensuring all required clinical documentation is present (e.g., evaluations, progress notes, legal hold forms).
• Process billing forms and verify completeness of documentation.
• Notarize Mental Inquest Warrants, ensuring legal requirements are met.
• Arrange ambulance transport to inpatient facilities.
• Communicate with police departments, mental inquest warrant clerks, and inpatient psychiatric units to facilitate seamless patient care and transfers.
• Monitor patients for signs of agitation, alert the clinical team, contact security if needed, and participate in crisis intervention.
• Multitask with minimal supervision in a fast-paced environment.

Requirements

• Completion of up to 18 months of business school beyond high school or 3–4 years of clerical/administrative experience without formal business training.
• 1–2 years of experience in an office setting performing clerical or administrative tasks.
• Experience in a mental health or social services setting preferred.
• Working knowledge of Microsoft Office Suite.
• Typing speed of 40–50 words per minute.
• Strong oral and written communication skills.

Physical Demands

• Lifting up to 10 pounds occasionally (e.g., ledgers, medical records, or computer equipment).
• Occasional walking, standing, stooping, or bending.
• Minimal exposure to office chemicals and continual use of a video display terminal.

Time Type: Full time