Emergency Planning and Response Manager

About the role

This role strengthens Credit Human’s ability to protect people, maintain critical operations, and recover effectively when emergencies occur. By advancing a consistent, compliant, and continuously improving business continuity program, it helps the organization remain resilient and ready to serve members through disruption.

Make an enterprise-wide impact by helping protect employees, members, and critical operations; shape a high-visibility resilience program with direct influence on organizational preparedness and recovery; partner across business units, emergency management teams, recovery teams, leaders, and subject matter experts; turn real-world lessons into meaningful improvements that strengthen future response; build expertise across business continuity, emergency management, regulatory readiness, training, and strategic planning.

Job Location: This position is onsite based in San Antonio, TX.

Responsibilities

• Lead the enterprise Emergency Response and Business Continuity Program to ensure the organization is prepared for incidents, crises, and disasters
• Strengthen business continuity plans through annual reviews, documentation, testing, and updates across business units
• Guide leaders and subject matter experts in developing practical emergency plans, clear response criteria, and well-defined responder responsibilities
• Improve organizational readiness by designing, scheduling, and evaluating emergency management and recovery training for staff
• Drive continuous improvement by facilitating lessons-learned reviews, evaluating plan performance, and implementing recommended changes
• Maintain regulatory and organizational compliance through accurate records, management reporting, annual NCUA documentation, and program oversight
• Optimize program resources by evaluating cost-effectiveness and planning capital and annual budget requirements for emergency response systems, projects, and services

Requirements

• 3-7 years of proven, directly correlated experience
• 2-3 years of experience influencing others to action
• Preferred: Emergency lead role with a medium to large organization
• Preferred: Financial organization experience

Qualifications

• Education: Working towards a Bachelor’s degree (required); Bachelor’s degree (preferred)
• Licenses & Certifications: Business continuity professional certification (required); Associate of Emergency Management (AEM) certification, or equivalent (preferred)

Skills

• Good and proven decision‑making and analytical skills (required)
• PC skills – excellent working knowledge of