Emergency Medical Technician

Job Summary

The Security EMT Officer is responsible for positively impacting the safety and security of company assets, including guests and Team Members, while maintaining guest satisfaction and supporting the casino's core values.

Essential Duties and Responsibilities

• Attend daily briefings and meetings, being on time and participating in a positive manner
• Ensure smooth operation of the Security Department through following prescribed policies and procedures, adhering to and enforcing the Responsible Gaming Plan, and complying with Internal Control Policies and Procedures
• Write reports in a clear and concise manner, noting only factual information without personal opinion
• Respond to all non-routine incidents, taking appropriate actions and making proper notifications
• Perform currency transports in accordance with casino procedures
• Maintain a professional appearance
• Communicate with other security personnel via two-way radios, using established "10-codes"
• Ensure quick, fair, and consistent results to customer complaints
• Provide immediate medical assistance when needed consistent with prior Emergency Medical Technician Certification
• Respond to back-up calls immediately
• Prepare reports of significant activities
• Maintain radio contact with base at all times during assigned shift
• Adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including Title 31 Cash Transactions, Suspicious Activity Reporting, and Customer Identification requirements
• Ensure the integrity of gambling, banking, count room, and cash handling procedures
• Handle confidential information, reports, incidents, and materials responsibly
• Share information within the department to ensure efficient operations
• Inform security senior management team of necessary information for efficient property operation
• Deliver Old-World Hospitality and live the company core values
• Conduct oneself in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, reflecting positively on the company and its core values

Required Skills and Abilities

• Ability to walk and work on feet to complete assigned shifts; talk and hear
• Define problems, collect data, establish facts, and draw valid conclusions
• Interpret and follow through on a variety of instructions
• Communicate with all levels of team members and outside contacts
• Resolve problems and conflicts diplomatically and tactfully
• Demonstrate leadership and fairness in dealing with guests and Team Members
• Possess the ability to instill a sense of pride and personal responsibility in staff
• Be flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
• Be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs.
• Have the ability to perform tasks in various work areas such as confined spaces

Education and Experience

• High school diploma or GED equivalent
• Formal security or law enforcement training, schooling, or certification required; related on-the-job experience may be considered in lieu of formal training
• Previous security, military, or civilian police officer training and/or experience required
• Registration with the EMT National Registry, licensure by state EMS Authority, and two years related experience required

Physical Requirements and Working Conditions

• Attend required training sessions offered by the casino
• Provide a current certificate of completion of the New York State Division of Criminal Justice (DCJS) 8-Hour Pre-Assignment Training
• Comply with local laws and regulations
• Ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department
• Knowledge of the property's programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of