Emergency Department Patient Services Representative

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Content: - Intro: "Join our team at UPMC Hanover Hospital as an Emergency Department Patient Services Representative. In this role, you will assist with patient registration at both the front desk and bedside." - Status: Full-time Flex, at least 28 hours/week (Can be flexed up to 40 hours) - Shifts: 6:45am-3:15pm and 2:45pm-11:15pm - Days: Weekdays, rotating weekends and holidays. - Then description of duties: "As an Emergency Department Patient Services Representative, you'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consent, and foster a culture of service excellence." - Then "Responsibilities:" heading (but we will use

Responsibilities

and list items). The responsibilities list includes many bullet-like sentences. Let's extract responsibilities: - Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system. - Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy. - Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays. - Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process. - Counsel patients regarding insurance coverage and expected financial liability. - Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service. - Provide a warm greeting for all patients. - Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. - Incorporates acts of dignity and respect in daily interactions. - Proper patient identification to start clinical record (utilizing biometrics if applicable) - Facilitator of financial gatekeeping with clinical partners. - Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts. - Obtains or updates necessary demographic and insurance related information. - Work independently to perform a timely patient interview and registration for services at the bed side. - Generate and complete all applicable forms and necessary communications. - Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality. - Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities. - Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances. Then after responsibilities, we have "Completion of High School graduate or equivalent." That's a requirement/qualification. Then "2 years' experience in a healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred." Then "Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred." Then "Experience with personal computer based applications, other various office equipment and proficient typing skills." Then "Excellent interpersonal, written and verbal communication skills are required." Then "Initiative to work productively with minimal supervision." Then "Able to work well under pressure." Then "Licensure, Certifications, and Clearances: Act 34" Then "UPMC is an Equal Opportunity Employer/Disability/Veteran" (boilerplate to remove). Also we have status, shifts, days info: these could go under Schedule or maybe Benefits? Actually schedule: we have shift times and days. So we can create a Schedule section with that info. Pay: Not mentioned. So we should NOT create Pay section. Benefits: Not mentioned. So no Benefits section. Qualifications: Could include education, experience, certifications. We'll have a Qualifications section. Skills: Could include interpersonal, communication, typing, etc. Could be separate Skills section. But we must avoid thin sections. We can combine some. We need to decide sections: About the role (intro), Responsibilities, Qualifications (education, experience, licensure), Skills (communication, typing, etc.), Schedule (shifts, days, status). Possibly also a section for "Requirements" but we can merge with Qualifications. The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those exact headings if content exists. We need to decide which headings to include. - About the role: we have introductory paragraph(s). Yes. - Responsibilities: we have list. - Requirements: maybe we could put education/experience etc. But we also have Qualifications. Might be redundant. Better to use Qualifications for education/experience/licensure, and Skills for abilities. - Requirements could be left out if we use Qualifications. - Skills: we have interpersonal, communication, typing, etc. - Schedule: we have status, shifts, days. - Benefits: none. - Pay: none. Thus output sections: About the role, Responsibilities, Qualifications, Skills, Schedule. We must not repeat job title as heading. Already not. We must not include Job ID etc. We must preserve all substantive info: need to include all details from posting, except boilerplate. Let's gather all substantive info: Intro paragraph: "Join our team at UPMC Hanover Hospital as an Emergency Department Patient Services Representative. In this role, you will assist with patient registration at both the front desk and bedside." Then status/shifts/days: "Status: Full-time Flex, at least 28 hours/week (Can be flexed up to 40 hours) Shifts: 6:45am-3:15pm and 2:45pm-11:15pm Days: Weekdays, rotating weekends and holidays." Then description after that: "As an Emergency Department Patient Services Representative, you'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consent, and foster a culture of service excellence." Then responsibilities list (the bullet points). We'll need to convert each to

. Then qualifications: "Completion of High School graduate or equivalent." "2 years' experience in a healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred." "Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred." "Experience with personal computer based applications, other various office equipment and proficient typing skills." Actually that last one could be skills. But we can keep in qualifications or skills. Let's decide: Qualifications: education, experience, licensure/certifications. Skills: interpersonal, communication, typing, etc. Thus qualifications: - High school diploma or equivalent. - 2 years' experience in healthcare OR 1 year in medical/billing/fiscal setting OR 6 months in UPMC Patient Access position (preferred). - Medical Terminology, third party health care coverage experience, strong understanding of managed care regulations (preferred). - Licensure/Certifications: Act 34 (maybe also others? Only Act 34 mentioned). We'll include. Skills: - Experience with personal computer based applications, other various office equipment and proficient typing skills. - Excellent interpersonal, written and verbal communication skills (required). - Initiative to work productively with minimal supervision. - Able to work well under pressure. - Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities. - Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances. But some of those are also responsibilities. However we can keep them in skills. We must not duplicate content? The instruction says preserve ALL substantive information; do not invent or summarize away detail. So we need to include all points, but we can place them in appropriate sections; duplication may be okay if it's in original? The original had some overlapping statements (like ability to remain calm etc.) under responsibilities. We should keep them somewhere; if we put them in skills, we still preserve them. It's okay if they appear only once. We need to ensure we don't miss any. Let's list all statements from posting: 1. Join our team at UPMC Hanover Hospital as an Emergency Department Patient Services Representative. In this role, you will assist with patient registration at both the front desk and bedside. 2. Status: Full-time Flex, at least 28 hours/week (Can be flexed up to 40 hours) 3. Shifts: 6:45am-3:15pm and 2:45pm-11:15pm 4. Days: Weekdays, rotating weekends and holidays. 5. As an Emergency Department Patient Services Representative, you'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. 6. You will also update patient info, secure consent, and foster a culture of service excellence. 7. Responsibilities: (then list) a. Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system. b. Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy. c. Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays. d. Confirm insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process. e. Counsel patients regarding insurance coverage and expected financial liability. f. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service. g. Provide a warm greeting for all patients. h. Support and contribute to UPMC core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. i. Incorporates acts of dignity and respect in daily interactions. j. Proper patient identification to start clinical record (utilizing biometrics if applicable) k. Facilitator of financial gatekeeping with clinical partners. l. Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts. m. Obtains or updates necessary demographic and insurance related information. n. Work independently to perform a timely patient interview and registration for services at the bed side. o. Generate and complete all applicable forms and necessary communications. p. Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality. q. Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities. r. Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances. 8. Completion of High School graduate or equivalent. 9. 2 years' experience in a healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred. 10. Medical Terminology, third party health care coverage experience and strong understanding of managed care regulations are preferred. 11. Experience with personal computer based applications, other various office