Emergency Department Patient Services Representative
UPMC · Cranberry Township, PA · 4 wk ago
AccountingFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. No job title heading. No metadata like Job ID. Remove boilerplate: EEO etc. Keep all substantive info.
We need to parse the posting.
Content:
- Intro: "Join our team at UPMC Passavant Cranberry as a Part-Time Emergency Department Patient Services Representative. In this role, you will assist with patient registration at both the front desk and bedside. Status: Part-time, 20 hours per week Shifts: 1pm-11:30pm Days: Various weekdays, weekends and holidays."
That's about role, schedule, status. Could be "About the role" section.
- Then description: "As an Emergency Department Patient Services Representative, you'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consent, and foster a culture of service excellence."
That's also about role.
- Then "Responsibilities:" heading in original. Then a list of responsibilities (multiple sentences). We need to convert to
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. No job title heading. No metadata like Job ID. Remove boilerplate: EEO etc. Keep all substantive info.
We need to parse the posting.
Content:
- Intro: "Join our team at UPMC Passavant Cranberry as a Part-Time Emergency Department Patient Services Representative. In this role, you will assist with patient registration at both the front desk and bedside. Status: Part-time, 20 hours per week Shifts: 1pm-11:30pm Days: Various weekdays, weekends and holidays."
That's about role, schedule, status. Could be "About the role" section.
- Then description: "As an Emergency Department Patient Services Representative, you'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consent, and foster a culture of service excellence."
That's also about role.
- Then "Responsibilities:" heading in original. Then a list of responsibilities (multiple sentences). We need to convert to - items.
List items: Let's extract each bullet-like sentence after "Responsibilities:":
1. Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
2. Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
3. Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
4. Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
5. Counsels patients regarding insurance coverage and expected financial liability.
6. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
7. Provides a warm greeting for all patients.
8. Support and contribute to UPMC's core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
9. Incorporates acts of dignity and respect in daily interactions.
10. Proper patient identification to start clinical record (utilizing biometrics if applicable)
11. Facilitator of financial gatekeeping with clinical partners.
12. Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
13. Obtain or update necessary demographic and insurance related information.
14. Work independently to perform a timely patient interview and registration for services at the bedside.
15. Generate and complete all applicable forms and necessary communications.
16. Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
17. Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
18. Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
That's many items.
- Then "Required Experience:" heading. Then list: "Completion of High School graduate or equivalent."
- Then "Preferred Experience:" heading. Then list: "One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred. Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred. Experience with personal computer-based applications, other various office equipment, and proficient typing skills. Excellent interpersonal, written, and verbal communication skills are required. Initiative to work productively with minimal supervision."
- Then "Licensure, Certifications, and Clearances:" heading. Then list: "Act 31 Child Abuse Reporting with renewalAct 33 with renewalAct 34 with renewalAct 73 FBI Clearance with renewal". Note there's missing spaces; but we keep as is.
- Then "UPMC is an Equal Opportunity Employer/Disability/Veteran" - that's boilerplate EEO, should be removed.
Also we have schedule info: "Status: Part-time, 20 hours per week Shifts: 1pm-11:30pm Days: Various weekdays, weekends and holidays." That could go under Schedule section. Also maybe Pay? No pay mentioned. Benefits? Not mentioned. So we include Schedule section.
We also might include "About the role" section summarizing the intro paragraphs.
We need to avoid repeating job title as heading. So we can have
About the role
with paragraphs.
We need to ensure we don't create sections with filler like "not specified". So only include sections with real content: About the role, Responsibilities, Required Experience, Preferred Experience, Licensure, Certifications, and Clearances, Schedule.
Potentially also "Qualifications" could combine required and preferred? But we have separate headings; we can follow the instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They gave examples but we can use others if appropriate? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests we should use those headings when applicable. But we can also use other headings if needed? It says "use for section headings (e.g. ...)". Likely they expect us to use those exact headings for sections. However we have content like "Required Experience" and "Preferred Experience" which could map to "Requirements" and "Qualifications". Also "Licensure, Certifications, and Clearances" could be under "Qualifications" or "Requirements". But we need to preserve all substantive info; we can still use those headings but maybe better to map to the given examples.
Let's interpret: They gave examples of possible section headings; we should use those headings when we have content for them. If we have content that doesn't exactly match, we could still use a heading that best fits. For "Required Experience" we could use Requirements
. For "Preferred Experience" we could use Qualifications
. For "Licensure, Certifications, and Clearances" could also go under Qualifications or Requirements; but we could make a separate heading if needed, but they didn't list that as example. However we could still include it under Qualifications.
Better to follow the instruction: Use those headings for sections. So we will have:
- About the role
- Responsibilities
- Requirements (for required experience)
- Qualifications (for preferred experience + licensure/certifications)
- Schedule
We should not create Benefits, Pay sections as none.
We need to ensure we don't repeat job title as heading.
Now craft HTML.
We'll have:
About the role
Join our team at UPMC Passavant Cranberry as a Part-Time Emergency Department Patient Services Representative. In this role, you will assist with patient registration at both the front desk and bedside. You'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consent, and foster a culture of service excellence.
Status: Part-time, 20 hours per week. Shifts: 1pm-11:30pm. Days: Various weekdays, weekends and holidays.
But schedule could be separate section; we could keep schedule info in About the role or separate Schedule section. Since they want Schedule section if present, we can extract schedule details into its own section.
Thus About the role could be just the descriptive paragraphs without schedule. Then Schedule section.
Let's do:
About the role
Join our team at UPMC Passavant Cranberry as a Part-Time Emergency Department Patient Services Representative. In this role, you will assist with patient registration at both the front desk and bedside. You'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consent, and foster a culture of service excellence.
Responsibilities
- Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
- Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
- Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
- Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
- Counsels patients regarding insurance coverage and expected financial liability.
- Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
- Provides a warm greeting for all patients.
- Support and contribute to UPMC's core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
- Incorporates acts of dignity and respect in daily interactions.
- Proper patient identification to start clinical record (utilizing biometrics if applicable)
- Facilitator of financial gatekeeping with clinical partners.
- Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
- Obtain or update necessary demographic and insurance related information.
- Work independently to perform a timely patient interview and registration for services at the bedside.
- Generate and complete all applicable forms and necessary communications.
- Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
- Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
- Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
Requirements
- Completion of High School graduate or equivalent.
Qualifications
- One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred.
- Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred.
- Experience with personal computer-based applications, other various office equipment, and proficient typing skills.
- Excellent interpersonal, written, and verbal communication skills are required.
- Initiative to work productively with minimal supervision.
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
Schedule
Part-time, 20 hours per week. Shifts: 1pm-11:30pm. Days: Various weekdays, weekends and holidays.
Check for any leftover boilerplate: removed EEO line. Good.
Check for any duplicated lines: none.
Check for any content missing: we included all substantive info: intro, duties, responsibilities, required experience, preferred
About the role
with paragraphs. We need to ensure we don't create sections with filler like "not specified". So only include sections with real content: About the role, Responsibilities, Required Experience, Preferred Experience, Licensure, Certifications, and Clearances, Schedule. Potentially also "Qualifications" could combine required and preferred? But we have separate headings; we can follow the instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They gave examples but we can use others if appropriate? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests we should use those headings when applicable. But we can also use other headings if needed? It says "use for section headings (e.g. ...)". Likely they expect us to use those exact headings for sections. However we have content like "Required Experience" and "Preferred Experience" which could map to "Requirements" and "Qualifications". Also "Licensure, Certifications, and Clearances" could be under "Qualifications" or "Requirements". But we need to preserve all substantive info; we can still use those headings but maybe better to map to the given examples.
Let's interpret: They gave examples of possible section headings; we should use those headings when we have content for them. If we have content that doesn't exactly match, we could still use a heading that best fits. For "Required Experience" we could use Requirements
. For "Preferred Experience" we could use Qualifications
. For "Licensure, Certifications, and Clearances" could also go under Qualifications or Requirements; but we could make a separate heading if needed, but they didn't list that as example. However we could still include it under Qualifications.
Better to follow the instruction: Use those headings for sections. So we will have:
- About the role
- Responsibilities
- Requirements (for required experience)
- Qualifications (for preferred experience + licensure/certifications)
- Schedule
We should not create Benefits, Pay sections as none.
We need to ensure we don't repeat job title as heading.
Now craft HTML.
We'll have:
About the role
Requirements
. For "Preferred Experience" we could useQualifications
. For "Licensure, Certifications, and Clearances" could also go under Qualifications or Requirements; but we could make a separate heading if needed, but they didn't list that as example. However we could still include it under Qualifications. Better to follow the instruction: Use those headings for sections. So we will have: - About the role - Responsibilities - Requirements (for required experience) - Qualifications (for preferred experience + licensure/certifications) - Schedule We should not create Benefits, Pay sections as none. We need to ensure we don't repeat job title as heading. Now craft HTML. We'll have:About the role
Join our team at UPMC Passavant Cranberry as a Part-Time Emergency Department Patient Services Representative. In this role, you will assist with patient registration at both the front desk and bedside. You'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consent, and foster a culture of service excellence.
Status: Part-time, 20 hours per week. Shifts: 1pm-11:30pm. Days: Various weekdays, weekends and holidays.
But schedule could be separate section; we could keep schedule info in About the role or separate Schedule section. Since they want Schedule section if present, we can extract schedule details into its own section. Thus About the role could be just the descriptive paragraphs without schedule. Then Schedule section. Let's do:About the role
Join our team at UPMC Passavant Cranberry as a Part-Time Emergency Department Patient Services Representative. In this role, you will assist with patient registration at both the front desk and bedside. You'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consent, and foster a culture of service excellence.
Responsibilities
- Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
- Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
- Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
- Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
- Counsels patients regarding insurance coverage and expected financial liability.
- Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
- Provides a warm greeting for all patients.
- Support and contribute to UPMC's core values and guiding principles of Your Care. Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities.
- Incorporates acts of dignity and respect in daily interactions.
- Proper patient identification to start clinical record (utilizing biometrics if applicable)
- Facilitator of financial gatekeeping with clinical partners.
- Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
- Obtain or update necessary demographic and insurance related information.
- Work independently to perform a timely patient interview and registration for services at the bedside.
- Generate and complete all applicable forms and necessary communications.
- Obtain applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
- Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
- Anticipate and respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.
Requirements
- Completion of High School graduate or equivalent.
Qualifications
- One year of experience in a healthcare setting or six months in a UPMC Patient Access position is preferred.
- Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred.
- Experience with personal computer-based applications, other various office equipment, and proficient typing skills.
- Excellent interpersonal, written, and verbal communication skills are required.
- Initiative to work productively with minimal supervision.
- Act 31 Child Abuse Reporting with renewal
- Act 33 with renewal
- Act 34 with renewal
- Act 73 FBI Clearance with renewal
Schedule
Part-time, 20 hours per week. Shifts: 1pm-11:30pm. Days: Various weekdays, weekends and holidays.
Check for any leftover boilerplate: removed EEO line. Good. Check for any duplicated lines: none. Check for any content missing: we included all substantive info: intro, duties, responsibilities, required experience, preferred