Emergency Department Patient Access Representative

Role Overview

The Emergency Department Patient Access Representative provides patient-centered service in a clinical or front office setting. They handle insurance benefits, gather clinical information, schedule appointments, and respond compassionately to patient inquiries.

Key Duties

• Greet and check in patients
• Answer phones
• Collect payments
• Verify insurance
• Process referrals
• Manage patient data accurately using computer systems
• Register patients
• Generate reports
• Maintain knowledge of registration requirements across departments

Qualifications & Skills

• High School Diploma/GED
• 1+ years of experience in healthcare or customer service
• Strong interpersonal and communication skills
• Proficiency with Microsoft Office (preferred)
• Knowledge of medical terminology, insurance procedures, and financial verification (advantageous)
• Physical stamina for long periods of standing (required)

Benefits

• Comprehensive benefits
• Training
• Competitive pay range based on experience
• Focus on delivering equitable, quality care
• Career development support