Emergency Communications Coordinator I Nights (7PM-7AM)

About the Role

Orlando Health is seeking a highly skilled and detail-oriented Emergency Communication Coordinator to serve as the central hub for emergency transport and patient transfer operations. In this vital role, you will coordinate and dispatch the Air Care Team, Critical Care Trucks, and Emergency Transfer Center activities, ensuring safe and timely transport across our healthcare network. As the first point of contact during urgent situations, you will manage multiple communication channels, operate advanced dispatch and EHR systems, and collaborate with physicians and healthcare teams to facilitate life-saving transfers.

Responsibilities

• Performs primary flight following duties for all Air Care Team aircraft and Critical Care Trucks.
• Communicates with all flight/ground crew as needed, relaying important information to ensure safe flight and increase situational awareness.
• Provides safe conduction of all flight/ground operations for heliports, FSEDs, and Bases affiliated with the Air Care Team and Critical Care Trucks located on Orlando Health campuses, both visually and via radio when applicable.
• Coordinates interfacility transport of patients within the Orlando Health system/network.
• Answers incoming requests for service and coordinates operations for the Air Care Team and Critical Care Trucks utilizing multiple telephones, computers, mapping software, radios, flight applications, dispatch software, and other technology/software as required.
• Triages and performs multiple critical tasks in a high-stress environment calmly and collectively, completing tasks in a timely manner.
• Operates specialized computer systems and EHR/EMR for rapid entry and processing of all requests for air medical services.
• Operates the phone system to coordinate transfer and transport communication processes.
• Collaborates with physicians and healthcare teams to facilitate transfer and transport requests.
• Utilizes Orlando Health EHR system and applications to coordinate transfer and transport communication related to patients’ medical records.
• Dispatches flight/ground crews via department and Orlando Health-approved dispatching systems and radio swiftly, accurately, and efficiently.
• Demonstrates competency in unit-specific tasks and skills as defined by the unit-specific competency list.
• Communicates appropriate information regarding aspects of the mission to fellow team members for effective decision-making.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Utilizes policies, procedures, and algorithms to facilitate critical thinking required to transfer and transport patients.
• Collaborates with leadership, as needed, to receive proper clinical support to ensure safe and timely transport and transfer of patients.
• Facilitates all requests for physician acceptance to Orlando Health hospitals via the Emergency Transfer Center (ETC).
• Functions as a team member in all aspects of the Air Care Team and ETC Team.
• Maintains compliance with all Orlando Health policies and procedures.
• Performs all other duties as assigned.

Requirements

• High School Graduate or equivalent.
• Medical Terminology course; or CNA license; or EMS Dispatch State of Florida EMT license (may be substituted in lieu of course).
• Two (2) years of experience in a clinical healthcare setting; or a State of Florida EMT license may substitute for up to one (1) year of the required experience.

Schedule

Variable shifts 7PM–7AM.