Emergency Client Service Representative - Day Shift

At Emergency Veterinary Care Centers (EVCC), we show up for pets and the people who love them on some of their hardest days. If you thrive in fast-paced environments, believe teamwork makes the difference, and want to work somewhere your voice truly matters — this could be your place.

Who We Are

EVCC was created by veterinarians, for veterinarians — and for the communities they serve. Founded by 36 local general practice veterinarians (many still actively involved today), we were built to support the veterinary community, not compete with it. Our Westville hospital is our first location, and we are proud to bring trusted, emergency-only care to the region. But what truly defines EVCC isn’t just what we do — it’s how we do it.

• Lead with compassion
• Support each other without ego
• Communicate openly and professionally
• Value every role on the team
• Recognize that emergency medicine is demanding — and take care of our team because of it

What Life Is Like at EVCC

We genuinely care about whoever walks through our doors — whether it’s a critical patient, an anxious pet parent, or a teammate who needs support during a tough shift. Emergency medicine is intense. It’s emotional. It’s unpredictable. But it’s also deeply meaningful.

As a Client Service Representative, you are often the very first and last interaction a client has with our hospital. You are the steady, compassionate presence in moments of fear and uncertainty. You are not “just the front desk.” You are the heartbeat of the client experience. Your voice matters here. Your growth is encouraged. Your role is essential.

Responsibilities

• Anticipate client needs and provide empathetic, timely service
• Communicate clearly and compassionately with clients and the clinical team
• Greet clients and ensure they are seen by a doctor as promptly as possible
• Help clients understand and navigate financial options
• Support smooth workflow and case progression through strong teamwork
• Coordinate with referring veterinarians and expedite medical records
• Accurately input client and patient information
• Process payments and maintain detailed records
• Keep the front desk area clean, organized, and welcoming
• Ensure clients leave with clarity, confidence, and a positive experience

This role requires emotional intelligence, resilience, organization, and heart.

Requirements

• 2+ years of experience in a client service role
• Previous veterinary experience is a bonus, but not required
• Advanced proficiency in computer programs and practice management software
• Ability to remain calm and compassionate in high-stress situations
• Highly organized with strong attention to detail and multitasking skills
• Team player with a flexible, can-do attitude
• Availability to work evenings, weekends, and holidays as needed

Who We’re Looking For

You:

• Are positive and approachable
• Are a team player
• Have excellent communication and multi-tasking skills
• Are energized by a fast-paced environment
• Possess a strong desire to learn and grow

Benefits

• Competitive compensation (depending on experience) including base and 401K match
• Comprehensive health and wellness benefits that start on day one
• Flexible work schedules to support your life outside of work
• Paid Time Off (PTO) because we truly believe in TREAT YOUR SELF mentality
• Pet Discounts because your furry friends matter too
• Continuing education (CE) allowance
• Mentorship and real career growth opportunities
• Comfy scrubs and cool EVCC swag

If You’re Looking For… A hospital where:

• Your skills are respected
• Your growth is supported
• Your team has your back
• Your work truly matters

We’d love to meet you. Learn more at www.evcc.com or contact our clinic staff recruiter, Ashley, at ashley@evcc.com for more information.