Embroidery Production Lead

About the role

The Embroidery Lead will build and own Quince's in-house embroidery program from the ground up at our Santa Fe Springs facility. The goal is to launch the embroidery capability within 1 month and scale throughput to 8,000 units per day over 6 months.

• Partner with the Operations Manager to launch the end-to-end launch of the embroidery program.
• Manage performance and attendance of each associate on the decoration team to meet targets.
• Procure and evaluate all equipment and tooling (multi-head machines, hoops, frames, backing, threads).
• Develop SOPs, establish quality control checkpoints, defect rate benchmarks, and validate output targets.
• Onboard and train a team of 15+ operators.
• Partner with the Operations Manager on the hiring process.
• Adjust labor, workflows, and priorities to meet SLAs and scale to 8,000 units per week within 6 months, ensuring 99% on time delivery and quality acceptance.
• Lead daily standups and weekly Operations updates; track output, quality, and downtime and implement fixes.
• Own equipment uptime and consumables inventory (thread, backing, stabilizers) in coordination with procurement and warehouse.
• Verify new products for feasibility, material compatibility, and logo placement.
• Partner with the Operations Manager on capacity planning, cost targets, and expansion roadmap.

Qualifications

• 5–8 years in embroidery production; hands-on experience launching a program or facility from scratch strongly preferred.
• Deep knowledge of commercial embroidery equipment (multi-head machines), digitizing, hooping, and backing selection.
• Proven track record building SOPs and training large production teams.
• Management experience overseeing a team of 20+ FTEs.
• Familiarity with production tracking tools, WMS, or ERP systems.
• Knowledge of safety protocols and manufacturing best practices.