Embalmer

Responsibilities

• Preparing the deceased's body for burial.
• Part of the Care Center network with additional crematory responsibilities.
• Transfers decedents, embalms, dresses, caskets, and prepares deceased on an as-needed basis (per appropriate licensing) according to family instructions.
• Care for the deceased respectfully while performing all tasks involved in the cremation process, ensuring remains are correctly received, processed, and returned to the family.
• Maintain the crematorium, equipment, and adjacent facilities.
• Contribute to overall location efficiency by maintaining open communication and accurate, timely client files.
• Act to improve market share through participation in community events, groups, organizations, and other relationships as assigned.
• Communicate to team members areas of successful performance and performance needing improvement to meet business expectations.
• Meet with client families to listen, educate, and arrange personalized funeral services, ensuring the highest quality experience.
• Utilize systems/technology (e.g., Matthews/Aurora Advisor) to review merchandise options, enter contracts, and complete necessary forms during arrangement conversations.
• Complete tasks and details resulting from the arrangement conference.
• Ensure proper paperwork, including permits and certificates, is completed timely and follows relevant laws and regulations.
• Conduct and attend funeral services regularly.
• Lead all post-service follow-ups as needed.

Requirements

• High school diploma or equivalent.
• Completed mortuary school.
• Ability to work on‑call/first call, in rotation as assigned (phone, face‑to‑face, at hospital, hospice, or residence as needed).
• Valid state‑issued Embalmer license (per state licensing requirements).
• Crematory operator certification preferred.
• Minimum one year of experience in customer service.
• Minimum one year of work experience in the funeral industry preferred.
• Ability to perform decedent care, i.e., embalming (per state requirements).
• Ability to keep all licenses and continuing education requirements current and in good standing.
• Organizational and planning skills; time management skills; ability to prioritize work.
• Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to lift 150 lbs safely.
• Valid state‑issued driver's license with a clear driving record.