Email Support Specialist

About the role

Dinamic AS Group has an opening for an Email Support Specialist within its premium travel planning, private experiences, customer communication, trip coordination, and travel sales. The position is full time, 100% remote, and open to candidates throughout the United States.

Responsibilities

• Respond to written support requests involving premium travel planning, private experiences, customer communication, trip coordination, and travel sales, providing clear, accurate information using approved email, chat, or ticketing tools.
• Review account or request details and document each interaction with complete notes and next steps.
• Resolve routine questions and service issues within policy and escalate complex or unresolved cases.
• Follow up on open cases, promised actions, or missing information so customers receive timely updates.
• Use approved knowledge resources and procedures while adapting communication to the customer's specific question.
• Meet service-quality, response-time, documentation, and customer-satisfaction expectations.

Requirements

• High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles.
• Strong written and verbal communication with a patient, professional, solution-focused approach.
• Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
• Ability to learn policies and service information quickly and explain them clearly.
• Reliable internet access, a quiet workspace, and the ability to work independently.
• A pre-employment background check is required.

Pay

$45,500 - $53,000 per year

Schedule

Full time, 100% remote