EM Field Technician I- North Houston/ Woodlands, TX

About the role

H‑E‑B is a leading innovator in technology, and our Digital Technology Partners collaborate to design, construct, implement, and support technology solutions. As an Electronic Maintenance Field Technician I, you’ll assess, prioritize, investigate, resolve, and track trouble tickets related to electronic maintenance or electronic security equipment and systems. You’ll travel to sites where equipment is located. Once eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. “Partner‑owned” means our most important resources—People—drive the innovation, growth, and success that make H‑E‑B The Greatest Omnichannel Retailing Company.

Responsibilities

Troubleshooting / Testing / Repair & Replacement / IT

• Acts as maintenance generalist who handles on‑site servicing, diagnostics, and repairs for products or equipment ranging from computers, heating and cooling systems, security systems, and more.
• Depending on experience level, may learn or perform some or all the work at this level.
• Completes duties with instruction and under supervision.
• Troubleshoots, repairs, and replaces malfunctioning equipment; travels to sites where equipment is located.
• Identifies problems using electronic testing equipment.
• Tests functionality of newly installed equipment to evaluate system performance under actual operating conditions.
• Performs project work on new Store installs, hardware refreshes, and new technology implementation.
• Completes appropriate paperwork; maintains records as required.

Electronic Maintenance

• Receives, assesses, prioritizes, investigates, resolves, and tracks trouble tickets related to LAN/WAN equipment, PCs, laptops, point‑of‑sale (POS) equipment, voice and data communications, iOS devices, etc.
• Installs, configures, and maintains PCs and desktops, printers, and related peripherals (local and networked).
• Installs, configures, troubleshoots, repairs, and replaces POS equipment (e.g., PC, monitor, cash drawer, printer, scanner, scale, credit card and check readers, customer displays, keyboards).
• Troubleshoots and repairs Cat6 data lines.
• Installs, configures, troubleshoots, and repairs access points and wireless equipment.
• Installs and configures iOS devices.
• Performs network troubleshooting to isolate, diagnose, and resolve problems.
• Provides user support on network technical issues.

Electronic Security

• Receives, assesses, prioritizes, investigates, resolves, and tracks trouble tickets related to burglary equipment, video surveillance equipment, access control equipment (Genetec, AMAG), and voice and data communications equipment.
• Installs, configures, and maintains burglary hardware: control panels, network interface NVR systems, keypads, batteries/charger modules, transformers, relays, contacts, motion detectors, glass break detectors, wireless receivers/transmitters/interfaces; remotely programs alarm panels.
• Installs, configures, and maintains digital video recorders, video cameras, power supplies, surge protectors, and public view monitors.
• Upgrades and programs DVR software.
• Installs, configures, and maintains access panels, door strikes, badge readers, motion detectors, network interfaces, battery backups, and transformers; remotely programs access panel software.
• Troubleshoots and repairs malfunctioning dial tone issues internally up to Telco D‑Marc.
• Troubleshoots and repairs network interface connections.

Customer Interaction

• Represents business culture, empathic and attentive when interacting with customers.
• Resolves conflicts while maintaining positive impressions.
• Builds strong relationships with customers.

Requirements

• A related degree or comparable formal training, certification, or work experience.
• 0+ years of experience.
• A+ certification from CompTIA (preferred).
• A+ / Network+ certification (preferred).
• Certification in electronics or electrical technology (preferred).
• Minimum age 21 (mandatory).
• Valid U.S. driver’s license for 3+ years and currently hold a valid Class C Texas driver’s license (no CDL required).
• Excellent driving record: no moving violations or preventable accidents in the past 3 years; no DWI, DUI, or related convictions; no felony convictions; no suspended or revoked driver licenses, permits, or privileges in any state/county (mandatory).
• Must be located in Houston, TX.

Skills

• Working knowledge of MS Windows / MS Office.
• PC skills.
• Customer service skills.
• Verbal and written communication skills.
• Time management and organization skills; focused attention to detail.
• Ability to transport and operate scissor lift.

Physical Requirements & Working Conditions

• Function in a fast‑paced retail/office environment.
• Drive to and from Stores for service calls.
• Travel by car or plane with overnight stays.
• Regularly lift 20+ lbs.
• Occasionally lift and carry 50+ lbs. (mandatory).
• Load/unload parts into vans in all weather conditions.
• Work underneath checkout counters, in offices, or in all Store