Elite Stylist

About

At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share their expertise while building authentic community and creating a real sense of belonging. The company offers robust organizational support, increasing investment, and personal empowerment and growth opportunities, all within a stable and innovative environment. Ulta Beauty is the future of beauty services, driving transformation in the industry.

General Summary & Scope

The Elite Stylist engages with guests, consults on hair care needs, and recommends products and services. This role delivers quality professional services, supports the Experience Manager (EM) and Assistant Services Manager (ASM), and focuses on performance (service sales and productivity), guest service, and operational compliance. A passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge are essential.

Responsibilities

• Perform hair services including hair design, haircuts, color, texture, treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, brow services, and ear piercing (where applicable).
• Meet or exceed sales goals of $1900 average weekly sales and productivity goals for hair services by delivering exceptional guest service. Contribute to store goals related to retail and service sales, guest loyalty (including credit), and retail shrink.
• Perform product demonstrations with guests to drive sales and enhance the guest service experience.
• Support in-store events, promotions, and marketing initiatives that deliver an unrivaled guest experience.
• Stay informed about new and existing industry trends, products, and services during work time. Be knowledgeable about ingredients and benefits to better serve guests.
• Maintain prompt, regular attendance.
• Develop guest relationships through consultations and appropriate retail and service recommendations.
• Serve all guests, including walk-ins, in a timely and efficient manner.
• Develop partnerships with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
• Establish professional peer and brand partner relationships to collaboratively deliver exceptional guest service.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and on the sales floor.
• Attend mandatory trainings and meetings for continuous professional development.
• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Follow all safety, sanitation, and infection control procedures before, during, and after services; ensure compliance with state board guidelines.
• Follow established service protocols to ensure a consistent and exceptional guest experience.
• Utilize booking and clientele systems to schedule return services and events.
• Communicate supply needs to the Experience Manager to ensure guest readiness.
• Maintain outstanding store operational standards, including cleanliness of the salon, sales floor, restrooms, backroom, break area, and any assigned areas.
• Adhere to the Ulta Beauty dress code.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

Requirements

• Cosmetology license.
• Previous relevant work experience.
• Proficiency with latest salon techniques for haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, brow services, and ear piercing (where applicable).
• Proficiency with use of equipment and chemicals needed to perform technical work.
• Ability to demonstrate, recommend, and sell pro hair care and makeup products.
• Developed communication skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships and build clientele.

Schedule

Work a flexible schedule to include days, evenings, weekends, and holidays.

Working Conditions

• Continuous mobility during shift.
• Continuous lifting and/or moving up to 10 lbs. during shift.
• Frequent bending, reaching, and twisting during shift.
• Ability to stand for long periods of time during shift.
• Continuous coordination and manipulation of objects during shift.