Elite/Lead Service Technician

Job Summary

The Elite/Lead Field Service Technician will initiate and execute field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment).

Responsibilities

• Create and maintain a safe working environment and culture within the organization
• Takes care of company property
• Demonstrates high impact culture through innovation, accountability, and empowerment
• Must be able to function in a team environment
• Usually works with little to no supervision
• Works independently and has the ability to lead/coach/guide/motivate

Requirements

• Some travel required (20%-80%)
• Driving Requirements: Driver Application for Employment, Motor Vehicle Report (MVR), Driver Disclosure and Release, Employee Applicant Drug and Alcohol Statement, FMCSA Certificate of Awareness, Driver Certificate of Violations, Driver Statement of On Duty Hours, Road Test, Copy of Driver’s License, Copy of Medical Certificate
• Placeholder for Division Specific Requirements
• High Impact Behaviors: Continuous Professional Development, Collaboration and Teamwork, Results Driven Performance

Education & Experience Requirements

• HS diploma or equivalent
• Capable of obtaining a CDL, class A or B with applicable endorsements
• PREFERRED: Technical military background, Tech Cert, Degree or industry specific license(s)
• Experience Requirements: Ability to obtain all required customer clearances (TWIC, DISA, etc.), Ability to obtain DOT Medical card, Clean driving record, Work experience preferred (5 to 7 years of technical work experience)

Skill Requirements

• Electrical, mechanical, diesel, fusion experience depending on business unit
• Work without direct supervision and provides coaching/training to junior-level technicians
• Technically sound
• Experience with Microsoft Office including smart devices
• Must have customer service experience
• Demonstrates critical thinking and troubleshooting ability
• Synthesizes technical information and communicates it clearly
• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

Benefits

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Company Culture

• Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace
• Xylem fosters an inclusive environment free from discrimination or harassment
• We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG)
• Partnership with us in creating a world where water challenges are met with ingenuity and dedication
• At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark