Elite Aesthetician (Chicago)

About the role

Department: Retail • Employment Type: Permanent - Full Time • Location: Head Office, New York

Responsibilities

• Perform luxury brand facial treatments and advanced skincare services aligned with brand protocols.
• Demonstrate and deliver signature facial techniques that showcase product efficacy and elevate the customer experience.
• Drive spa and treatment room bookings by supporting partner spas with service activation and promotional opportunities.
• Train spa partners on correct treatment protocols, product usage, and service enhancements.
• Ensure the highest standard of service execution, reinforcing the prestige positioning of the brand.
• Support spas in optimizing treatment menus and service offerings to drive brand visibility and revenue.
• Provide feedback on treatment performance, customer experience, and service trends.
• Plan, coordinate, and execute brand events, masterclasses, spa takeovers, and retail activations.
• Deliver engaging consumer and professional skincare demonstrations that highlight product innovation and results.
• Support in-store events, retailer promotions, and VIP client experiences.
• Partner with sales teams and retail partners to increase event attendance and maximize booking conversion.
• Represent the brand at industry events, trade shows, and national brand activations.
• Ensure all events reflect the luxury standards, visual identity, and service excellence of the brand.
• Deliver professional training sessions for spa staff, retail partners, and internal teams.
• Educate partners on product knowledge, skincare science and ingredients, treatment protocols, retail selling techniques, client consultation best practices.
• Facilitate virtual and in-person training programs.
• Support new product launches through educational workshops and demonstrations.
• Maintain a strong understanding of industry trends, ingredients, and skincare technology.
• When not conducting events or education sessions, provide in-field support to strengthen brand presence and performance.
• Visit retail partners and spas to support sales teams and strengthen relationships.
• Conduct treatment demonstrations and mini services to increase awareness and booking demand.
• Support sell-through and retail performance by educating staff and assisting with client consultations.
• Identify opportunities for growth in spa services and retail sales.
• Ensure visual merchandising and treatment spaces align with brand standards.
• Gather competitive insights and market feedback from the field.
• Partner with internal teams to help optimize strategy and execution.
• Travel 70% of time within assigned territory to support spa partners, retailers, and events.
• Attend and support national brand events, education summits, and training conferences.
• Maintain a consistent presence in key markets to ensure strong brand representation and partner support.
• Manage travel logistics effectively while maintaining high standards of professionalism and performance.

Requirements

• Valid Aesthetician license in good standing in home base state.

Skills

• Advanced knowledge of facial techniques, skincare ingredients, and treatment protocols ensuring consistent treatment execution to brand standards.
• Luxury experience curation: demonstrated ability to build clientele and brand loyalty by delivering personalised and high-touch luxury experiences.
• Experience delivering professional training and education sessions; enjoys presenting, can inspire audiences and deliver education with credibility.
• Relationship building and partnership development: able to engage customers, retailers and spa partners with presence to drive brand awareness and brand affinity.
• Event execution and brand storytelling: experience executing brand events or retail activations driving ROI by planning for events and maximising opportunities.
• Adaptability and problem solving.

Benefits

• Paid Time Off
• 401(K) (match 100% of your