Eligibility Specialist 2

About the role

Job Title: Eligibility Specialist II, Field Rep.
Employment Type: Full-Time, non-exempt
Pay Range: $22.00-23.00 per hour*
Work Schedule: Monday – Friday, 8:00am-4:30pm (Schedule flexibility required to meet business needs)
Work Location: Cooper University Hospital – 1 Cooper Plaza, Camden, NJ. 08103.

Responsibilities

• Perform in-home patient visits to complete patient eligibility applications.
• Conduct advanced eligibility screening in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs.
• Facilitate the application process for programs such as Medicaid, Medicare, disability, and hospital charity programs, ensuring timely submission of accurate documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding, and resolve coverage issues.
• Ensure applications are complete and processed efficiently.
• Identify and assist with technical medical requirements for disability programs, including setting up medical appointments, completing disability applications, submitting appeals, and following through on resolution of applications.
• Manage multiple patient cases independently, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.
• Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.
• Efficiently use multiple systems and databases to gather, track, and report on patient data.
• Identify and assist with complex cases, including disability applications, setting up appointments, and submitting appeals, etc. as needed.
• Avoidance of repetitive duties and responsibilities.

Requirements

• High school diploma or GED.
• Proficiency in English and Spanish.
• At least 2 years of experience in a customer-facing role, preferably in healthcare or financial counseling.
• Must be able to obtain license to become a Public Notary, within 3 months of hire date.
• Must be comfortable completing in-home patient visits within assigned market area.
• Demonstrated ability to work independently.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
• Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
• Ensure all documentation is accurate, complete, and submitted on time.
• Reliable transportation, a valid driver’s license, and ability to travel within assigned service area.

Qualifications

• High school diploma or GED.
• At least 2 years of experience in a customer-facing role, preferably in healthcare or financial counseling.
• Must be able to obtain license to become a Public Notary, within 3 months of hire date.
• Must be comfortable completing in-home patient visits within assigned market area.
• Demonstrated ability to work independently.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
• Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
• Ensure all documentation is accurate, complete, and submitted on time.
• Reliable transportation, a valid driver’s license, and ability to travel within assigned service area.

Skills

• Customer service skills.
• Communication skills.
• Problem-solving skills.
• Financial assistance knowledge.
• Healthcare knowledge.
• Organizational skills.
• Technical skills for disability programs.

Benefits

• Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance.
• Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners.
• Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program.
• Learning & career development: premium LinkedIn Learning access and our SOAR development program.
• Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources.
• Employee discounts: Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts.

Pay

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

Schedule

Monday – Friday, 8:00am-4:30pm (Schedule flexibility required to meet business needs)

Company Information

Savista RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. We are trusted for our deep expertise and highly specialized revenue cycle professionals, working alongside our clients as an extension of their teams. Guided by our values of Commitment, Authenticity, Respect, and Excellence (CARE), we believe our success starts with investing in our people. We foster a workplace where colleagues feel supported, included, and empowered to make a meaningful impact. With one of the industry’s most highly trained workforces and with clients all across the United States, Savista offers the stability of an established organization with the agility of a modern, people-first company. Join Savista and build a career where your work directly supports patient care, strengthens healthcare operations and contributes to healthier communities, while growing in a collaborative, mission-driven environment.

Pay Transparency Disclaimer

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.