Eligibility Specialist 1

About the role

Job Title: Eligibility Specialist 1
Employment Type: Full-Time, non-exempt
Pay Range: $23.00-24.00 per hour*
Work Schedule: Monday through Friday from 8:00am to 4:30pm (Schedule flexibility required to meet business needs)
Primary Work Location(s): This position is onsite and will be required to service the primary hospital locations of: Sherman Oaks Hospital – 4929 Van Nuys Blvd, Sherman Oaks CA 91403
Encino Hospital Medical Center- 16237 Ventura Blvd, Encino CA 91436

Why You’ll Love This Role

As an Eligibility Specialist I, you’ll get to make a difference in patients’ lives every day! You will be a lifeline for patients navigating some of the most stressful moments of their healthcare journey. In this role, you’ll meet directly with patients and families, listen to their stories, and help them access financial assistance programs that can remove barriers to receiving essential medical care. You’ll use your compassion, communication skills, and problem-solving abilities to guide patients’ step-by-step through applications for Medicaid, Medicare, disability, and hospital charity programs. Every interaction you have helps someone understand their options, feel supported, and move forward with confidence.

What You’ll Do

• Serve as a patient advocate, meeting with patients in-person, including bedside, to assess eligibility for financial assistance programs.
• Guide patients through complex application processes for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Collaborate across teams, acting as a liaison between patients, hospital staff, and government agencies to secure coverage and resolve eligibility issues.
• Manage a high case load effectively, prioritizing tasks, following up on pending applications, and meeting deadlines while also adhering to productivity and quality expectations.
• Communicate with clarity and empathy, explaining financial responsibilities and assistance options in ways that patients can understand.
• Maintain accurate and confidential records, ensuring compliance with HIPAA and organizational policies.
• Use multiple systems and tools to document, track, and report on patient information.
• Support operational needs, including providing limited staffing coverage at nearby hospital locations as needed.
• Complete special projects, as assigned.

What We’re Looking For

• High school diploma or GED
• Proficiency in English and Spanish
• 1+ years of experience in a customer-facing role (financial counseling, healthcare, social services, or similar environments preferred)
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail
• Ability to explain complex information clearly and empathetically
• Comfort working in fast-paced environments with changing priorities
• Genuine care for patients’ needs and concerns
• Reliable transportation and a valid driver’s license
• Occasional local travel may be required based on operational needs

What We Offer

• Comprehensive benefits: medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
• Wealth benefits: 401(k) with company match, company HSA contributions, and access to certified financial planners
• Generous paid time off: 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
• Learning & career development: premium LinkedIn Learning access and our SOAR development program
• Wellness benefits: free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
• Employee discounts: Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts
• A collaborative, mission-driven culture built on teamwork, empathy, and growth

About Savista

Savista RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. We are trusted for our deep expertise and highly specialized revenue cycle professionals, working alongside our clients as an extension of their teams. Guided by our values of Commitment, Authenticity, Respect, and Excellence (CARE), we believe our success starts with investing in our people. We foster a workplace where colleagues feel supported, included, and empowered to make a meaningful impact. With one of the industry’s most highly trained workforces and with clients all across the United States, Savista offers the stability of an established organization with the agility of a modern, people first company

Pay Transparency Disclaimer

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills