Eligibility Referral Specialist
Why Join Our Team?
At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders. If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact!
About the role
In this role, you will verify insurance benefits including primary, secondary, and tertiary. Obtain all pertinent information of out-of-pocket, co-insurance, deductible, co-pay, and if referrals or authorization are required for services. Update systems (both Centricity and OncoEMR) of any insurance changes that are made. Verify newly entered benefits into practice management system. Work with front staff to obtain new insurance cards and demographics every 3 months.
Responsibilities
- Obtain referrals for office visits, labs, radiology, chemotherapy, radiation therapy, or any other services requested by the physician or office.
- Run daily business office activity report to work the Referral required and Insurance Issue statuses. This report will be run several times daily. All patients must be approved by end of day.
- Work daily Visit Owner: NYCS Eligibility (Commercial) & NYCS Eligibility (Commercial) Pending Response). All tickets must be touched and/or worked daily.
- Work tickets daily in Centricity in the Hold status that are listed as a Query for referrals by Fedora to attach referrals or obtain referral retroactively before billing.
- Review schedule in advance for Physical Therapy appointments and enter verified benefits for PT services into patient’s medical record chart.
- Coordination of Benefit (COB) letters are to be mailed to patients when phone contact (3x) has been unsuccessful. Sent letter must be documented in the correspondence (corr) notes of the tickets that are applicable.
- Answer calls from insurance companies, patients, and office staff on questions for claims, patient balance, or insurance/referral issues.
- Review and explain patient’s statements and their financial responsibility. Work account as necessary and/or set up a signed payment plan with the patient where applicable.
- Refer to Financial Counselor if patient balance is for treatment with drugs and possible need of patient assistance / financial relief.
- Work closely with third-party vendor Fedora to ensure referral/authorizations are in place and insurance benefits are accurate. Obtain referrals / authorizations for any add-on treatment / same-day services.
- Maintain and ensure the confidentiality of all patient and employee information at all times.
- An eligibility referral specialist will be expected to work when given sufficient notice of required overtime.
Requirements
- High school or GED required.
- Experience working in the healthcare field, preferably in a clinical setting or business office.
- Experience in insurance requirements and medical terminology ICD-10 and CPT coding.
- Experience in billing practice management systems, electronic medical record systems, Microsoft Word, and Microsoft Excel.
- Excellent verbal and communication skills between co-workers, physicians, management staff, patients, insurances, outside programs.
- Able to multitask, problem solve, utilize basic math skills and follow complex instructions.
- Must have ability to converse in a calm and friendly manner. Able to relate and comfort patients during a difficult time.
What We Offer
- Starting Pay: $26/hr
- Benefits: Health Insurance on day 1, Dental, Vision, Life Insurance, Short- and Long-term disability, 401k Plan, PTO, 8 paid holidays (2 floating)
- Visit our website at: Nycancer.com
- Follow us on Facebook: NYCBS on Facebook
- Equal Opportunity Employer