Elevate Rides Service Technician

About the role

This position will primarily focus on service and shop operations, but will also have a diverse set of responsibilities related to customer service, community engagement, and instruction. Service Technicians are small-engine repair mechanics who specialize in two-wheeled mopeds. A Service Technician is responsible for the upkeep, maintenance, and repair of small-engine vehicles. They work on engines, ignition systems, brakes, transmissions, and more. Successful candidates will possess a passion for Branson, our community, and scooters.

Responsibilities

• Perform routine maintenance tasks such as changing oil and replacing spark plugs.
• Repair engines and transmissions.
• Listen to engines, examine vehicle frames, and use diagnostic machines to identify problems and suggest solutions.
• Complete minor body repairs such as removing dents or repairing scratches.
• Replace worn, damaged, and defective parts.
• Install GPS units and attach vinyl.
• Check the condition and pressure of tires, and adjust them according to specifications.
• Disassemble and reassemble equipment in order to perform repairs.
• Communicate important repair information to customers.
• Manage supply inventory and complete purchase orders as necessary.
• Manage Back of House day-to-day operations including cleaning and organizing.
• Provide Customer Service to Program Participants.
• Teach Scooter School.
• Maintain service appointments and records for each scooter including any warranty work.
• Represent the program at community events as requested.
• Promote the program and serve as an ambassador to the community.
• Complete service calls during and after hours when needed.
• Oversee the display of merchandise inside the store to enhance the appearance and appeal of the store.
• Acknowledge and follow the financial policies of Elevate Branson.
• Perform other duties as required.

Requirements

• Must be a team player, understanding that resolving conflict requires handling situations with integrity and professionalism by communicating with the direct supervisor.
• Must be a self-starter, always looking for ways to improve upon the program.
• Demonstrate the ability to problem-solve, analyze data, make good decisions for the organization, attend to details, and prioritize multiple projects at one time.
• Ability to adapt quickly to a changing organizational environment, including learning and applying new training and knowledge.
• Ability to generate enthusiasm and interest from others for working within certain departments.
• Must fully support the Elevate Branson mission, vision, core values, and staff.
• Must have a minimum of 1 year of two-wheel mechanic experience.
• Missouri Driver's License and Class "M" Endorsement.
• High School Diploma; college preferred.
• Ability to lift 75 pounds and successfully manipulate scooters.

Skills

• Work effectively with a wide range of individuals from diverse backgrounds.
• Strong mechanical ability and problem-solving skills.
• Excellent communication ability.
• Strong organizational and project management skills.
• Ability to work independently.

Physical Requirements

• Requires the ability for frequent walking, standing, bending, squatting, pulling, and pushing.
• Requires the ability to successfully manipulate scooters.
• Occasionally may be required to carry items up to 75 pounds for short distances.

Benefits

• Generous Paid Time Off:
  • 120 hours of PTO in your first year.
  • 160 hours of PTO after 5 years.
  • 200 hours of PTO after 10 years.
• Monthly Day of Solitude (1 paid day each month to rest and recharge).
• Flexible work schedule (some evenings may be required).
• 2-month paid sabbatical every 5 years.
• Medical insurance with 75% of premiums covered by the employer.
• Dental and vision insurance.
• Employer-paid life insurance.

About Us

Our Mission: To elevate our community by empowering our neighbors to reach their full potential.

Our Vision: For every individual to know hope, dignity, and purpose through the love of Jesus. We are a mission-driven organization focused on real community change—walking alongside individuals and families as they build sustainable, thriving lives.