Electronic Flight Bag Support with Security Clearance

Responsibilities

• Performs set-up, maintenance, and restoration on aircrew EFB devices, to include:
• Device activation.
• Device/application password reset.
• Device/application unlock procedures.
• Initiates lost mode/device retrieval as needed.
• Performs set-up, maintenance, and restoration functions on End User Stand Alone (EUSA) devices, to include:
• Facilitates EUSA device set-up IAW the MDM provider and configuration profile provided by HQ AMC EFB Program Office.
• Initiates EUSA device operating system updates as approved by DISA, and configuration profile provided by HQ AMC EFB Program Office.
• Reviews audit logs for unauthorized access and/or configuration changes.

Qualifications

• Experience troubleshooting and loading software on computers, servers and/or EFB devices.
• Experience serving in an aircrew position; and/or knowledge about squadron flying operations; (desired) and/or knowledge about Electronic Flight Bag devices.
• Experience working with products using iOS (Apple) operating system software strongly desired.
• The minimum of a high school degree or GED is preferred.
• Must have an active Secret Security Clearance.