Electronic Billing Specialist

FLSA Status: Non-Exempt (Hourly)

About the role

Under direct supervision, the Electronic Billing Specialist is responsible for the processing of client invoices and customer service for internal and external clients. The successful candidate will possess strong relationship management skills, excellent attention to detail and follow-through, and outstanding work ethic working with partners within the firm, firm clients, and team members.

Schedule

Monday–Friday, 37.5 hours per week (hybrid work schedule at any Spencer Fane location). Reports to the Revenue Management Supervisor.

Responsibilities

• Submit invoices through the Aderant eBilling system for client review (Aderant Bill Blast).
• Contact clients, attorneys, and assistants to obtain all information needed for electronic billing setup, processing, and maintenance.
• Keep all electronic billing information up to date in Aderant, Bill Blast, and the client’s electronic billing website.
• Identify invoice rejections and implement solutions to resolve rejections.
• Submit accrual information in the client’s electronic billing website or by email as requested.
• Submit appeals for reduced invoices in the client’s electronic billing website.
• Review daily cash and new client reports for write-offs and electronic billing setup.
• Provide backup support to collections, cash team, and AP as needed.
• Assist the accounting team with other tasks as needed.

Requirements

• Associate or bachelor’s degree in accounting or a related area of business preferred.
• Minimum of 3+ years of AR and/or collections experience preferred.
• Electronic billing experience required.
• Prior law firm industry experience preferred.

Skills

• Systems and Technical Proficiency: Experience with the Electronic Billing Hub or Aderant Bill Blast strongly preferred. Proficiency in Microsoft Outlook, Word, and Excel required. Experience with InTapp and Aderant and/or Elite 3E Billing systems preferred.
• Communication and Interpersonal: Excellent oral and written communication skills. Ability to work effectively and proactively within a team environment.
• Organization and Efficiency: Ability to coordinate multiple tasks concurrently and meet deadlines.

Physical Requirements

• Physical: Position is generally sedentary; involves sitting most of the time but may require brief inter-office mobility. Ability to occasionally or routinely lift up to 10–20 lbs.
• Communication: Ability to efficiently communicate.
• Manual Dexterity: Ability to perform repetitive motions required.
• Visual: Ability to see and read PC screens, detect color coding, and read fine print or normal type size.

Pay

Compensation is determined based on location, skillset, experience, training, licenses, certifications, and business needs. Expected hourly rates by location:

• Birmingham, AL; Hendersonville, TN; Kansas City, MO; Las Vegas, NV; Miami, FL; Nashville, TN; New Orleans, LA; Overland Park, KS; Palm Beach, FL; Phoenix, AZ; Salt Lake City, UT; St. Cloud, MN; St. Louis-Clayton, MO; Tampa, FL; Tulsa, OK: $34.00 – $40.50
• Austin, TX; Chicago, IL; Dallas, TX; Denver, CO; Galveston, TX; Houston, TX; Minneapolis, MN; Plano, TX; Sacramento, CA; Westlake Village, CA: $37.35 – $44.25
• Bentonville, AR; Cape Girardeau, MO; Dakota Dunes, SD; Fayetteville, AR; Greenville, SC; Jefferson City, MO; Oklahoma City, OK; Omaha, NE; Santa Fe, NM; Springfield, MO; St. George, UT; Tallahassee, FL; Wichita, KS: $31.25 – $37.00
• Santa Monica, CA; Washington, DC: $41.00 – $48.50
• New York, NY; San Francisco, CA; San Jose, CA: $44.00 – $52.50

Benefits

• Medical, vision, and dental coverage
• Paid time off (PTO)
• 401(k) retirement plan
• Life and disability insurance