Electronic Banking Representative
About the role
At Security National Bank, we believe that everything matters. We treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we invite you to join us as an Electronic Banking Representative.
Responsibilities
- Provide exceptional phone-based customer support with a focus on problem-solving and customer satisfaction.
- Resolve complex customer inquiries related to online banking, mobile apps, digital payments, and other bank services by troubleshooting technical issues promptly and escalating only when necessary, all while maintaining a friendly and professional manner.
- Serve as a resource for troubleshooting digital banking issues, ensuring employees can assist customers confidently and accurately.
- Aid customers with debit card needs, including disputes, unauthorized transactions, and ordering replacement cards when needed.
- Perform account maintenance, including access management, authorizations, stop payments, charge-offs, and related requests.
- Review and approve Remote Deposit Capture items.
- Conduct consumer overdraft reviews and make appropriate decisions.
- Collaborate with team members to update and maintain process documentation and procedures.
- Identify opportunities for cross-selling and generate customer referrals.
- Contribute to a supportive, close-knit team environment, working Monday-Friday with a focus on collaboration and customer care.
Requirements
- 4 year college degree preferred or related work experience
- Knowledge of electronic banking responsibilities including deposit regulations, ACH processing, online banking, mobile banking, remote deposit, and others
- Customer service experience
- Accuracy and meticulous attention to detail required
- Excellent oral, written, and interpersonal communication skills
- Working knowledge of Word and Excel
- Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
- Team-oriented and the ability to work collaboratively across all levels of the organization
- Advanced problem-solving and analytical skills
- Ability to take direction and instruction and follow through independently until project completion
Qualifications
- Self-motivated
- Honesty
- Telephone
- Teamwork
- Problem Solving
- Computer
- Communication
- Banking
- Account administration
Skills
- Self-motivated
- Honesty
- Telephone
- Teamwork
- Problem Solving
- Computer
- Communication
- Banking
- Account administration
Benefits
- We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.
About Security National Bank
Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain.
Hours
Regular business hours, Monday through Friday.
Location
Sioux City, IA Main Bank