Electronic Accounts Specialist - Huntington

About the role

Electronic Accounts Specialists support and monitor electronic accounts and processes, including ATMs, debit cards, online account openings, and Remote Deposit Anywhere (RDA). Team members may be assigned specific areas of responsibility, such as ATM support and fraud monitoring or online account applications and RDA transactions.

Responsibilities

• Support branches through city support and triage calls for online products, debit cards, and ATMs.
• Review suspicious activity reports for fraudulent activity and take required action.
• Proactively identify and review fraud trends to mitigate risks.
• Review MasterCard alerts daily for compromised cards.
• Research and process customer disputes according to Reg. E guidelines; consult management on exceptional situations.
• Collaborate with authorities, merchants, vendors, and management to make informed decisions.
• Monitor all ATMs electronically and coordinate resolutions through branch personnel or ATM service vendors, including reviewing deposits on “smart” ATMs.
• Work with ATM vendors on American Disabilities Act compliance requirements.
• Complete the check card maintenance queue daily.
• Process returned mail to correct address issues.
• Process network totals to corresponding general ledger accounts.
• Serve as backup for online banking daily responsibilities.
• Serve as primary or backup for processing online new account applications, including sending and archiving documents, CIP review, preparing adverse action notices, and other daily responsibilities.
• Serve as primary or backup for reviewing mobile check deposits (Remote Deposit Anywhere) according to guidelines.
• Serve as primary or backup to manage customer access to mobile check deposit based on risk procedures.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Bachelor’s or Associate’s degree in a related field preferred.
• 1 to 3 years of banking or fraud detection experience preferred.

Work is generally performed indoors in environmentally controlled conditions. The employee may sit for most tasks but may also stand, walk, bend, and carry light items as needed.

Skills

• Proficiency in Microsoft Office products and ability to learn multiple software applications.
• Independent problem-solving skills.
• Strong attention to detail.
• Excellent interpersonal skills.
• Excellent keyboard skills; 10-key touch skills preferred.