Electromechanical Field Service Technician [FST - Knoxville, TN]

At DOC SERVICES, we perform preventative and reactive maintenance on a variety of electromechanical equipment inside big‑box retail stores. With over 35 years of experience servicing more than 1,500 stores across the U.S., our fully certified technicians provide customers with support and repair solutions designed to extend equipment life, reduce downtime, and minimize impact on the bottom line.

Electromechanical Field Service Technicians meet customer and company expectations while delivering a range of services—including reactive, preventative, electrical, mechanical, hydraulic, pneumatic, and related work. Technicians work from home and respond to service calls as scheduled by their DSM; equipment types and response times vary based on customer and company needs.

Responsibilities

• Perform billable work by maintaining, troubleshooting, and servicing equipment.
• Abide by all OSHA, customer, and DOC safety regulations, including PPE requirements.
• Respond to all service calls within customer expectations and DOC requirements.
• Provide required documentation to customers and DOC via handheld device.
• Perform cost‑effective service and repairs while maintaining quality.
• Seek timely onsite technical support to avoid prolonging repairs.
• Be reachable by phone for reactive service repairs unless otherwise approved.
• Order the correct parts needed for each repair.
• Maintain organized inventory for quick part retrieval.
• Arrive on‑time and prepared with tools, instructions, parts, and safety equipment.
• Travel to and from customer locations.
• Perform inventory reconciliation accurately and as scheduled.
• Return parts as requested, following instructions and in a timely fashion.
• As directed by the DSM, evaluate preventable service problems at customer sites and educate or make recommendations to the customer.
• Other duties as needed.

Requirements

• High school diploma or GED required.
• Minimum two years of equipment repair experience or a combination of training and experience.
• Strong electrical and mechanical knowledge; ability to read and understand schematics.
• Proficiency with computer applications, including Microsoft Office and call‑management software.
• Knowledge of safety regulations related to equipment repair.
• Strong organizational skills; self‑motivated and detail‑oriented.
• Valid driver’s license, good driving record, and proof of insurance.
• Satisfactory background check required.
• Professional appearance, behavior, and a positive attitude.
• Effective written, verbal, and electronic communication skills.

Working Conditions

• Work independently with minimal supervision.
• Ability to stand, bend, and drive for extended periods.
• Lift up to 50 lb.
• Work at heights greater than 6 ft.